Destinee Amerson
Evans,PA
Summary
I am a detail-oriented professional with ample restaurant and leadership experience. I am dedicated to delivering highest quality customer service, while succeeding in high pressure and fast-paced environments. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I seek professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Culinary Professional
Darden
Olive Garden, Cranberry Twp. PA
09.2016 - Current
- Inspected deliveries for accuracy and safety.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Monitored food quality and presentation to maintain high standards.
- Prepared and served various food items in fast-paced [Type] environment.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Measured and mixed ingredients according to precise recipes for best results.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Trained and supervised cooking staff to expertly meet daily needs.
- Identified inefficiencies leading to improved productivity.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Manager
Subway
Cranberry, PA
01.2014 - 08.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored security to protect employees, customers and property.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Education
Certificate - Physical Therapy Assistance
Penn Foster
Online09.2021
Skills
- Food and Beverage Operations
- Employee Scheduling
- Food Preparation and service
- Guest Interaction
- Estimating and Ordering Inventory
- Preparing Food
- Staff Supervision and Shift Leadership
- Kitchen Organization
- Shift Scheduling
- Portion Control
- Ticket Time Monitoring
- Food Production
- Team Leadership and Development
- Teamwork and Collaboration
- Works Well Under Pressure
- Efficient Multitasking
Timeline
Culinary Professional
Darden
09.2016 - Current
Assistant Manager
Subway
01.2014 - 08.2016
Certificate - Physical Therapy Assistance
Penn Foster