Summary
Overview
Work History
Education
Skills
Timeline
Generic

DESTINEE ARRINGTON

Laurel,US

Summary

With hands-on experience, eager to learn new skills and advance knowledge. Proven track record of exceeding sales targets and providing effective product solutions to customers. Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment. Extensive track record of exceeding revenue targets by combining communication and sales skills. Positive role model with a focus on team leadership, personnel support, and building customer relationships. Experienced in instilling customer service and sales best practices in new associates through training and mentoring. Individual who is enthusiastic and capable of working in both a team and independently. Proven success in meeting sales goals and securing repeat business. Team player who is friendly, knowledgeable, and hardworking. Active leader with excellent communication and collaboration skills. Experienced in forming strategic alliances and managing existing relationships. Looking forward to taking on a new challenge with a successful team. Customer service and sales goals have been consistently exceeded for 5 years.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

SaviLinx
11.2022 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Improved resolution time with effective problem-solving for customer complaints.

Care Representative

Gastro Health
01.2020 - 03.2022
  • Company Overview: Remote healthcare provider
  • Ran statements to review outstanding balances and identify accounts that needed to be collected on every month
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements
  • Patients and their families met with me to discuss medical procedures, medications, treatments, and long-term care plans
  • Used a variety of office software applications to access patient information while maintaining strict confidentiality in order to comply with HIPAA regulations
  • Coordinated between patients and healthcare professionals to meet the needs of patients
  • Management recognized me for providing outstanding customer service
  • Increased customer satisfaction by coming up with new ways to solve problems
  • Working with team members and customers to find workable solutions improved operations
  • Provided information to patients and their families about treatments, procedures, medications, follow-up care, and community resources
  • Used my customer service skills and detailed system knowledge to support hospital and clinic operations
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone
  • Double-checked daily doctor schedules and insurance coverage
  • Site evaluations, customer surveys, and team audits were all things I did
  • Working with team members and customers to find workable solutions improved operations
  • Created agendas and communication materials for team meetings
  • Remote healthcare provider

Sales Associate

Office Depot
11.2017 - 10.2019
  • Mixed and matched paints to the specifications of the customer
  • Used upselling techniques and offered product and service consultations
  • Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
  • Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
  • Negotiated and closed deals with minimal supervision
  • Customers received merchandise recommendations based on their needs and preferences
  • Consistently met or exceeded upselling, donation, and credit card sign-up targets by leveraging excellent communication and interpersonal strengths
  • Helped team members master sales techniques so they could consistently exceed their goals
  • Assisted customers in enrolling in loyalty programs and submitting paperwork
  • Marked merchandise with identifying codes and accurate pricing to prepare it for the sales floor
  • Demonstrated products to customers, discussed features, and redirected objections to capture sales
  • Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
  • Suggested the best merchandise based on the needs and desires of the customer
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals
  • Set up new merchandise with attractive displays and signage to encourage customer sales and move overstock items
  • Kept track of product, service, and company policy information so that I could help coworkers and customers
  • Provided product and service information to customers
  • Organized displays and stocked shelves to draw customers' attention to specific items

Education

High School -

Laurel High School
Laurel, MS
05.2017

Skills

  • Sales team evaluations
  • Sales leadership development
  • Direct sales
  • Sales solutions
  • Sales background
  • Retail sales customer service
  • Sales expertise
  • Sales support
  • Telephone sales
  • Sales techniques knowledge
  • Sales abilities
  • Supporting ticket sales
  • Sales operations
  • Sales representation
  • Sales planning
  • Sales analytics
  • Sales technique
  • Persuasive sales techniques
  • Customer Service
  • Data Entry
  • Call center experience
  • Documentation and notes
  • Escalation control
  • Script preparation
  • Problem-solving skills
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Customer service excellence
  • Teamwork skills
  • Phone Etiquette

Timeline

Customer Service Representative

SaviLinx
11.2022 - 01.2024

Care Representative

Gastro Health
01.2020 - 03.2022

Sales Associate

Office Depot
11.2017 - 10.2019

High School -

Laurel High School
DESTINEE ARRINGTON