Destinee Brown
Ennis,TX
Summary
- I have strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the Customer Service role on your team.
- I am a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
8
8
years of professional experience
Work History
Shift Leader
Jack in the Box
10.2016 - 05.2023
- Held team members accountable during shift by effectively coaching to improve performance
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Upheld company standards and compliance requirements for operations.
Taco Bell Shift Manager
Taco Bell
09.2022 - 04.2023
- Managed store closing and opening procedures to ensure safety and security
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency
- Assisted in the development of new products or services in order to increase customer satisfaction.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
Tech Support/Sales
Teleperformance
07.2023 - 11.2023
- Adjusted and established selling prices by monitoring competition, costs and supply and demand.
- Planned and designed product displays by developing layouts, themes, colors and props.
- Analyzed sales performance to identify areas of weakness, making recommendations to improve sales.
- Handled customer inquiries and suggestions courteously and professionally.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Greeted customers, responded to questions and improved engagement with merchandise.
- Resolved customer complaints by investigating problems and developing solutions.
- Located and obtained merchandise based on customer needs and desires.
- Ticketed and displayed merchandise to promote sales.
Customer Service Representative
TTEC
01.2019 - 12.2021
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained an updated knowledge base of current products, services, pricing, promotions
- Resolved customer complaints promptly and efficiently
- Met daily customer service quotas with a focus on quality.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Served as first point of contact for incoming technical service calls and emails.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Demonstrated advanced product knowledge to solve customer issues.
- Supported customers with online billing, access and account issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Sales Associate
ABC Retail Store
06.2015 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted customers in finding products and provided recommendations based on their needs
- Operated cash register and processed customer transactions accurately
- Maintained a clean and organized sales floor
- Stocked shelves and ensured merchandise was properly displayed
- Handled customer inquiries and resolved issues in a professional and timely manner
Education
High school diploma -
Ennis High School
Ennis, TX06.2015
Skills
- Customer service (8 years)
- Active Listening
- Leadership
- Call Center Operations (2 years)
- Customer relationship management
- Microsoft Word
- Typing Proficiency
- Supervising experience
- Time management
- Certifications and Licenses
- Management Certification
- ServSafe
- Product Troubleshooting
- Technical Support
- Technical Troubleshooting
- Product Knowledge
- Pre-Sales Support
- Documentation
- Needs Analysis
- Equipment Troubleshooting
- Sales Support
- Reference Selling
Additional Information
Volunteer Experience:
Customer Service Volunteer, Local Community Center, Ennis, TX (01/2014 - 05/2015)
- Assisted with organizing and coordinating community events
- Provided customer service to event attendees, answering questions and addressing concerns
- Helped set up and tear down event spaces
- Managed registration and check-in processes for even
Timeline
Tech Support/Sales
Teleperformance
07.2023 - 11.2023
Taco Bell Shift Manager
Taco Bell
09.2022 - 04.2023
Customer Service Representative
TTEC
01.2019 - 12.2021
Shift Leader
Jack in the Box
10.2016 - 05.2023
Sales Associate
ABC Retail Store
06.2015 - 09.2016
High school diploma -
Ennis High School