Destinee Brown
Grandview,MO
Summary
Proven leader and efficient coordinator with a track record of enhancing operations and customer satisfaction. Developed critical skills in fast-paced logistics environment, including effective communication and problem-solving. Demonstrated ability to manage complex scheduling and routing tasks, ensuring efficient operations. Seeking to transition to new field where these skills can drive impactful results.
Overview
14
14
years of professional experience
Work History
Dispatch Coordinator
Johnson Controls
08.2023 - 10.2024
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Enhanced customer satisfaction with timely coordination of appointments and service requests.
- Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
- Anticipated future scheduling needs based on company growth projections, ensuring adequate staffing levels were maintained at all times.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
Accounts Payable Assistant
Brown Janitorial Services
01.2022 - 08.2023
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Responded promptly to vendor inquiries, fostering positive relationships with external partners.
- Enhanced financial accuracy with thorough verification of invoices against purchase orders and contracts.
- Ensured timely approval of invoices by monitoring outstanding items and following up with approvers as needed.
- Trained new team members on accounts payable processes, promoting consistency across the department.
- Maintained organized filing systems for easy access to financial records, supporting efficient auditing processes.
Team Leader
Maximus
04.2020 - 07.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Sales Chat Associate
Full Potential Solutions
03.2018 - 04.2020
- Identified upselling opportunities during chat sessions, resulting in additional revenue generation for the company.
- Promoted a positive and professional brand image by consistently exceeding customer expectations in sales chat interactions.
- Enhanced customer satisfaction by providing personalized product recommendations through chat interactions.
- Collaborated with team members to develop strategies for improving overall sales performance.
- Reduced response time for incoming chat inquiries, increasing customer engagement and satisfaction.
- Streamlined client inquiry resolution process by effectively prioritizing and addressing concerns during live chat sessions.
Bakery Assistant
Just Because
08.2010 - 03.2018
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Decorated baked goods and designed visually appealing displays of finished products.
- Participated in community outreach events and fundraisers, showcasing the bakery's products and supporting local organizations.
- Collaborated with the Bakery Team Leader to develop new products and innovative promotions, boosting overall sales.
- Streamlined bakery operations by coordinating team schedules, inventory management, and quality control processes.
- Provided comprehensive training for new hires, ensuring an efficient onboarding process and strong team performance.
Education
High School Diploma -
Raytown Senior High
Raytown05.2014
Skills
- Transportation knowledge
- Software Familiarity
- Scheduling proficiency
- Data Entry
- Service Coordination
- Customer Service
- Microsoft Office
- CRM Software
- Customer Request Management
- Payment Scheduling
- General accounting
- Invoice Processing
Timeline
Dispatch Coordinator
Johnson Controls
08.2023 - 10.2024
Accounts Payable Assistant
Brown Janitorial Services
01.2022 - 08.2023
Team Leader
Maximus
04.2020 - 07.2021
Sales Chat Associate
Full Potential Solutions
03.2018 - 04.2020
Bakery Assistant
Just Because
08.2010 - 03.2018
High School Diploma -
Raytown Senior High
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