Summary
Overview
Work History
Skills
Timeline
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Destinee Carpenter

HICKORY,NC

Summary

Driven by a passion for efficient workflow optimization and critical-thinking, I've excelled in the assisted living industry, enhancing financial performances through process automation and advanced analytics. My leadership as Director of Revenue Cycle Management and proficiency in Medicaid and Medicare regulations significantly improved cash flow and compliance, showcasing my attention to detail and strategic planning skills. My most valuable skill is my exceptional aptitude for quickly acquiring and mastering new skills and knowledge then appropriately implementing that knowledge into new concepts and processes.

Overview

5
5
years of professional experience

Work History

Director of Revenue Cycle Management

ALG Senior
12.2022 - Current
  • Streamlined the billing process for improved accuracy and timely payments.
  • Implemented data-driven decision making, utilizing and creating advanced analytics tools for revenue optimization.
  • Led the development of long-term revenue targets, aligning organizational resources to achieve goals.
  • Enhanced financial performance, streamlining budgeting and reporting processes.
  • Established a robust forecasting process to accurately predict revenue trends and inform decision making.
  • Improved cash flow management, reducing outstanding accounts receivable balances.
  • Developed strategic plans for day-to-day financial operations.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Streamlined processes through the development and implementation of automation scripts.
  • Enhanced billing efficiency by implementing streamlined processes and automation tools.
  • Improved audit efficiency by streamlining processes and implementing automation tools.
  • Streamlined operations through automation of manual processes, increasing overall efficiency.
  • Maintained strict compliance with all relevant regulations, protecting company reputation and preventing fines.

Accounts Receivable Manager

ALG Senior
12.2021 - 12.2022
  • Managed a team of accounts receivable specialists, providing guidance and support for optimal performance.
  • Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
  • Verified discrepancies and resolved clients' billing issues
  • Implemented new collection strategies that led to the recovery of lost revenue.
  • Enhanced cash flow by implementing efficient accounts receivable processes and procedures.
  • Created monthly reports detailing accounts receivable performance metrics for senior management review.
  • Assisted with obtaining contracts with new payers
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

Billing Lead

ALG Senior
05.2020 - 12.2021
  • Trained a team of billers, providing guidance, coaching, and performance evaluations for professional growth and development.
  • Simplified complex billing data for management reports, aiding in strategic decision-making processes.
  • Coordinated with IT department in troubleshooting system issues affecting the invoicing process, ensuring minimal disruption to operations.
  • Reduced billing errors through meticulous review of invoices and close collaboration with the accounting team.
  • Increased accuracy in financial reporting by reconciling billing discrepancies and adjusting entries as needed.
  • Evaluated current billing practices to identify areas for improvement, proposing solutions that led to increased efficiency.
  • Achieved timely payments from clients by sending reminders, negotiating payment terms, and resolving disputes promptly.
  • Verified accuracy of billing data and corrected discrepancies.

Billing Specialist

ALG Senior
05.2019 - 05.2020
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Maintained up-to-date knowledge of changes in Medicaid regulations, sharing relevant updates with team members as needed.
  • Assisted clients in understanding their Medicaid benefits, explaining complex regulations and policies with clarity.
  • Entered codes for Medicare, Medicaid and private insurance providers using office EMR system.
  • Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.

Skills

  • Attention to Detail
  • Critical-thinking
  • Software Development
  • Workflow Optimization
  • Claims Management
  • Medical Coding
  • Denial Resolution
  • Process Automation Techniques
  • Robotic Process Automation
  • Federal regulations compliance
  • Medicaid and Medicare Proficiency

Timeline

Director of Revenue Cycle Management

ALG Senior
12.2022 - Current

Accounts Receivable Manager

ALG Senior
12.2021 - 12.2022

Billing Lead

ALG Senior
05.2020 - 12.2021

Billing Specialist

ALG Senior
05.2019 - 05.2020

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Destinee Carpenter