Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Destinee Carson

Pensacola,FL

Summary

Registered Behavior Technician with years of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting the development of functional skills and independence. However, I am also an Agile and adaptable staff leader with stellar work history, a motivational approach, and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with a diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

RBT, Virtus Health
01.2023 - Current
  • Working as part of a team as well as individually I provide ABA services to clients with autism and other developmental disorders under the supervision of a BCBA.
  • Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Supported client using principles of applied behavior analysis.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plans.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Worked as part of a collaborative team to address changing needs of children and families.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.

Registered Behavior Technician

RBT, Positive Behavior Supports Corporation
02.2021 - 01.2023
  • Working as an RBT , I provide ABA services to clients under the supervision of a BCBA In home and school environments.
  • Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Supported client using principles of applied behavior analysis.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plans.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Worked as part of a collaborative team to address changing needs of children and families.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.

Registered Behavior Technician

Gulf Coast Autism Clinic
10.2021 - 07.2022
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Supported client using principles of applied behavior analysis.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Worked as part of collaborative team to address changing needs of children and families.

Patient Service Representative

Dynamic Pain & Wellness
05.2020 - 03.2021
  • In my role, I take care of patient checkout at a busy practice that manages pain
  • My job includes being able to correctly document my conversation with the patients and schedule them for their follow-up appointments, and procedure appointments that they need as well as ensuring that we have the correct pharmacy in order to be able to send over the correct medication for each patient
  • As patient check out I also have to make sure that when patients are being asked to get certain things done that I am ensuring that they have the correct authorization for that procedure or for the brace that they may need, By doing so it ensures that the billing is correct as well as ensuring that the proper authorization if any is obtained.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Cafe Manager\Barista

Barista, Grizzly Brew Coffee
01.2020 - 03.2020
  • Employment stopped due to Covid Working as part of a team and sometimes individually, I make sure to provide excellent service, give guests the accurate order in great timing as well as up-selling any possible add-on items
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Monitored customer feedback to improve barista performance and customer service.
  • I ensure that the drink or food item is prepared correctly and to their liking
  • At the end of the day, I ensure my work spaces, dishes and equipment are cleaned and where they need to be.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Motivated staff to perform at peak efficiency and quality.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Teller

Wells Fargo
01.2019 - 10.2019
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Assisted with training of new tellers on policies and procedures.
  • Monitored and reported suspicious activity in line with bank security policies.

Key Holder

Bath & Body Works
06.2018 - 12.2018
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Streamlined opening and closing procedures as an integral member of store staff.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Completed store opening and closing procedures.
  • Processed cash, credit, debit, and check payments.
  • Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.

Sales Consultant

Comcast
06.2017 - 06.2018
  • Working as apart of a team I was able to provide excellent customer service, educate customers on current promotions available to them,being able to set customers up for new service, disconnect discontinued service and issuing new equipment as well as discussing and handling billing issues for customers
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Maximized customer retention by resolving issues quickly.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.

POS Associate

Kohls
05.2015 - 01.2017
  • Completed purchases using point of sale systems.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Mentored new team members on sales software system operation.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Set up new sales displays each week with fresh merchandise.
  • Processed new customer credit applications accessing credit agency data to open new accounts.

Education

Associate of Arts - English

Gulf Coast State College
Panama City, FL
05.2024

Certification of Entrepreneurship Operations - Entrepreneurship

Gulf Coast State College
05.2018

certification in Entrepreneurship - Entrepreneurship

Gulf Coast State College
Panama City, FL
05.2018

High School Diploma -

Bay High School
Panama City, FL
06.2014

Skills

  • MICROSOFT OFFICE
  • Key Holder
  • Retail Management
  • Organizational Skills
  • Customer Service Skills
  • Data Entry
  • Excel
  • Bank Teller
  • Cash Handling
  • Cashier Customer Service
  • Customer Service
  • Social Media
  • Photography
  • Cash
  • Microsoft Word
  • COMPUTER SKILLS
  • Software
  • Microsoft Office expert
  • Medication Administration
  • Safety Protocols
  • Positive Interactions
  • Observe Behaviors
  • POS Transactions
  • Merchandise Quality Assurance
  • Operational Efficiency
  • Monitoring Food Preparation
  • Verbal and Written Communication
  • Work Schedule Management

Accomplishments

  • POS
  • Management
  • Cashiering
  • Basic medical terminology (Less than 1 year)
  • Data Entry (1 year)
  • Coffee Experience
  • Barista Experience
  • Creative Writing (5 years)
  • Medical Scheduling
  • Medical Office Experience (Less than 1 year)
  • Administrative Skills (Less than 1 year)
  • Hospital Experience
  • EMR Systems
  • Computer Operation
  • Insurance Verification
  • Medical Receptionist
  • Front Desk
  • Patient Service Experience
  • HIPAA
  • English
  • Social Media Management
  • Medical Billing
  • Clerical Experience
  • Medical Records
  • Schedule Appointments
  • Medical Coding
  • ICD-10
  • Applied behavior analysis (Less than 1 year)
  • Experience with children
  • Special needs
  • Autism Experience
  • Office Management
  • Applied behavior analysis (1 year)

Certification

Registered Behavior Technician March 2021 to March 2022 CPR Certification First Aid Certification BLS Certification BLS Certification Additional Information

Timeline

Registered Behavior Technician

RBT, Virtus Health
01.2023 - Current

Registered Behavior Technician

Gulf Coast Autism Clinic
10.2021 - 07.2022

Registered Behavior Technician

RBT, Positive Behavior Supports Corporation
02.2021 - 01.2023

Patient Service Representative

Dynamic Pain & Wellness
05.2020 - 03.2021

Cafe Manager\Barista

Barista, Grizzly Brew Coffee
01.2020 - 03.2020

Teller

Wells Fargo
01.2019 - 10.2019

Key Holder

Bath & Body Works
06.2018 - 12.2018

Sales Consultant

Comcast
06.2017 - 06.2018

POS Associate

Kohls
05.2015 - 01.2017

Associate of Arts - English

Gulf Coast State College

Certification of Entrepreneurship Operations - Entrepreneurship

Gulf Coast State College

certification in Entrepreneurship - Entrepreneurship

Gulf Coast State College

High School Diploma -

Bay High School

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Destinee Carson