Summary
Overview
Work History
Education
Skills
Timeline
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Destinee Carter

48450 Denton Rd

Summary

Dynamic Loan Processor with a proven track record at UWM, excelling in regulatory compliance and customer service. Skilled in relationship building and critical thinking, I streamlined loan processing efficiency, enhancing client satisfaction and ensuring timely resolutions. Committed to delivering exceptional results while maintaining meticulous attention to detail in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Loan Processor

UWM
07.2023 - 09.2024
  • Provided quick turnaround times to maintain fast-past schedule.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
  • Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
  • Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
  • Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
  • Handled any conditions sent from underwriting departments.
  • Conducted credit analyses on applicants to assess risk levels prior to approval decisions.

Loan Processor

Ashton Carter
03.2023 - 06.2023
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Set up and completed loan submission packages.
  • Improved loan processing efficiency by streamlining documentation and communication procedures.

Warehouse Worker

Kiekert
12.2022 - 02.2023
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Bolstered security measures, monitoring surveillance equipment and conducting routine checks to prevent theft.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.

Warehouse Worker

MS Companies
10.2022 - 11.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.

Customer Service Representative

Concentrix
08.2022 - 08.2022
  • Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
  • Conducted market research on competitor products and services, informing tailored sales pitches and strategies.
  • Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
  • Improved product knowledge for team members through regular training sessions and workshops.
  • Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.

Customer Service Representative

Planet Fitness Gym
09.2019 - 03.2020
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Handled equipment, chemicals, and materials properly and with caution.

Customer Service Representative

Wingstop Restaurant
05.2019 - 06.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Medical Assistant License - Medicine

Ross Medical Education Center
Ann Arbor

Oak Park High School
Oak Park, MI
06.2018

Skills

  • Data entry
  • Teamwork and collaboration
  • Information verification
  • Regulatory compliance
  • Loan disclosures
  • Document review
  • Deadline management
  • Active listening
  • Customer service
  • Critical thinking
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution

Timeline

Loan Processor

UWM
07.2023 - 09.2024

Loan Processor

Ashton Carter
03.2023 - 06.2023

Warehouse Worker

Kiekert
12.2022 - 02.2023

Warehouse Worker

MS Companies
10.2022 - 11.2022

Customer Service Representative

Concentrix
08.2022 - 08.2022

Customer Service Representative

Planet Fitness Gym
09.2019 - 03.2020

Customer Service Representative

Wingstop Restaurant
05.2019 - 06.2019

Medical Assistant License - Medicine

Ross Medical Education Center

Oak Park High School

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