Destinee Chapman
Martinsburg
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
13
13
years of professional experience
Work History
Executive Assistant/Coordinator
Birnbaum Interpreting Services
11.2024 - Current
- Provided high-level administrative support to executive team, managing calendars, scheduling meetings, and coordinating travel arrangements
- Drafted proofread edited memos letters reports presentations other business documents
- Managed multiple tasks priorities simultaneously adapting changing needs deadlines seamlessly
- Demonstrated strong attention detail accuracy proofreading editing documents communications executives
- Organized meetings and conferences, handling all aspects from scheduling to material preparation
- Assisted in the recruitment process by screening resumes and conducting initial interviews with candidates
- Remote
Patient-Access Registration Specialist
Jefferson Medical Center
12.2022 - 11.2024
- Greets and directs all patients and visitors. Verify and accurately enter all patient demographic information, either in person or by telephone, including verifying insurance plans and eligibility at each patient visit.
- Address and identify patients’ communication needs, contacting an interpreter when necessary. Complete forms obtain signatures and scan documents into record to accompany inpatients and outpatients.
- Obtain consent for Treatment, Important Message from Medicare, among others. Collects copay, deductibles and any self-pay balances, where permissible.
- Answers multi-line phone system by responding to inquiry, directs caller to appropriate personnel, or takes and communicates messages appropriately.
- Regulate overhead paging, and act as control center for codes, announcing the code and direct staff during emergency situations. (any code blues, priority trauma, etc.)
Packer/Prep Team Trainer
Macy's Distribution Center
07.2014 - 09.2017
- Prepare goods for shipment. Pack them following a specific set of instructions. Check to ensure containers are damage free. Verify if items pulled out of package are correct. Remove completed or defective products or materials, placing them on moving equipment such as conveyors. Train new employees in the department. Audit all incoming invoices by giving customer their money back.
- Accomplishment: I maintained a great packing quota.
Sales Associate/Cashier/Customer Service/Trainer
Bonton
10.2012 - 09.2015
- Greet all customers when coming in and leaving store. Scan items, take coupons and accurately dispense the correct change. Take money in the form of cash, credit card, or check. Validate checks by receiving two forms of identification. Issue receipts, refunds, and credits upon the store policy. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Change receipt paper as needed. Resolve amount discrepancies. Bag items carefully. Clean up checkout area with damp cloth and disinfectant. Bag, box, or gift-wrap merchandise. Process returns and check to see if items are damaged. Return unwanted items to shelves. Count inventory monthly.
- Accomplishments
- Reduced waiting time for customers by providing quick services. Followed appropriate procedures for cash handling. Trained 3 junior cashiers.
- Made a significant increase in sales by up-selling merchandise displayed at the cash counter. Achieved Employee of the Month Award following excellence in work procedures and mannerisms.
- Skills Used: Highly skilled in providing prompt and friendly customer service. Knowledge of operating cash register and maintaining cash drawer. Knowledge of gift cards, traveler's checks, cash, checks, processing coupons, and refunds. Proven record of processing exact and efficient sale and return transactions. Able to maintain knowledge of current product location
Education
Bachelor's degree - Health Services Administration
Valley College
Martinsburg, WV06-2026
Associate's degree - Health Services Administration
Valley College
Martinsburg, WV04.2024
Certificate - Medical Front Desk, Billing & Coding
Valley College
Martinsburg, WV12.2022
Skills
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Schedule & calendar planning
- Meticulous attention to detail
- Information confidentiality
- Customer Service-oriented
- Scheduling
- Interpersonal communication
Timeline
Executive Assistant/Coordinator
Birnbaum Interpreting Services
11.2024 - Current
Patient-Access Registration Specialist
Jefferson Medical Center
12.2022 - 11.2024
Packer/Prep Team Trainer
Macy's Distribution Center
07.2014 - 09.2017
Sales Associate/Cashier/Customer Service/Trainer
Bonton
10.2012 - 09.2015
Associate's degree - Health Services Administration
Valley College
Certificate - Medical Front Desk, Billing & Coding
Valley College
Bachelor's degree - Health Services Administration
Valley College
Similar Profiles
Angel VergaraAngel Vergara
Bilingual Interpreter at Hanna Interpreting ServicesBilingual Interpreter at Hanna Interpreting Services
David AivazianDavid Aivazian
Medical Interpreter at Hanna Interpreting ServicesMedical Interpreter at Hanna Interpreting Services
Cynthia RodriguezCynthia Rodriguez
Interpreter/Linguist at Hanna Interpreting ServicesInterpreter/Linguist at Hanna Interpreting Services
Art VogelArt Vogel
Package Handler and Trainer at FedEx GroundPackage Handler and Trainer at FedEx Ground
Katelyn MessnerKatelyn Messner
Team Member at TargetTeam Member at Target