Destinee Cole
Thibodaux,LA
Summary
Positive, upbeat Customer Service Representative bringing more than 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
8
8
years of professional experience
Work History
Sr. Care Team Representative
Sedgwick Claims Management
2022.11 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Fostered strong relationships with local business leaders, promoting economic development within district.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
Customer Service Representative
Lowes Home Improvement
2021.01 - 2022.11
- Handled 90+ calls daily with duties including signing up new customers while retrieving customer data, presenting relevant product information, and also cancelling services if need be.
- Train multiple new employees on how to enter customer data and to properly succeed with employee interactions with no hassle.
- Receives an average 90% customer satisfaction rating to date
- Suggests new tactics to persuade cancelling customers to stay with the company resulting in increased sales for company and pleased customers.
- Documents customer correspondence in CRM to track requests, problems and solutions.
- Assists customers with making payments or establishing payment plans to bring accounts current.
- Addresses inquiries, resolved customer issues and managed customer relations.
Customer Service Associate/Stocking Associate
Walmart
2017.02 - 2020.12
- Memorized majority of company's products and services including prices and special discounts.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Provided basic technical support for clients on a wide range of company products.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Remained courteous and calm even in moments of customer dissatisfaction
- Maintained a high level of product knowledge, providing accurate information to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
BBA - Business Administration And Management
Southern A&M University
High School Diploma -
Thibodaux High School
Thibodaux, LA05.2016
Skills
- Customer Retention Strategies
- Creative Problem Solving
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Staff Training
- Telephone reception
- Paperwork Processing
- Records Management
- Client Services
- Client Relationship Building
Timeline
Sr. Care Team Representative
Sedgwick Claims Management
2022.11 - Current
Customer Service Representative
Lowes Home Improvement
2021.01 - 2022.11
Customer Service Associate/Stocking Associate
Walmart
2017.02 - 2020.12
BBA - Business Administration And Management
Southern A&M University
High School Diploma -
Thibodaux High School
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