Summary
Overview
Work History
Education
Skills
Certification
Additionalinformation - Transportation
Personal Information
Timeline
Generic

Destinee Copeland

Hampton,VA

Summary

Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs.

Overview

14
14
years of professional experience
1
1
Certification

Work History

PCA

BrightStar Care
Williamsburg, VA
08.2024 - Current
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Assisted patients with recreational activities such as reading books or playing board games.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Kept instruments and equipment clean and sanitized.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
  • Responded promptly to emergency situations according to established protocols.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.

PCA

Care Advantage
Newport News, VA
06.2024 - Current
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Managed household duties such as grocery shopping and errand running for clients who are unable to do so themselves.
  • Notified senior staff of patient emergencies to optimize outcomes.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Assisted patients with recreational activities such as reading books or playing board games.
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized.
  • Kept instruments and equipment clean and sanitized.
  • Supported healthy patient skin with bedside baths, wound care and integrity checks.
  • Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
  • Responded promptly to emergency situations according to established protocols.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.

DSP (Direct Support Professional)

Harmony
Hampton, VA
07.2024 - 09.2024
  • Organized oral medications for clients following dosage and schedule requirements.
  • Consulted with client care team to continually update care plans.
  • Assisted clients with maintaining good personal hygiene.
  • Instructed family members on how to provide bedside care.
  • Drove clients to doctors' appointments and social outings.
  • Monitored health and well-being of clients and reported significant health changes.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Maintained detailed records of services performed on clients.
  • Contributed to case reviews of client status and progress.
  • Built strong and trusting rapport with clients and loved ones.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Helped clients get in and out of beds and wheelchairs.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Walmart Stocker

Walmart
Newport News, VA
02.2024 - 07.2024
  • Stocked shelves with merchandise to ensure availability of products for customers.
  • Participated in physical inventories of stock on hand periodically.
  • Updated product labels to reflect accurate pricing.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Provided customer service by answering questions about product location, price and availability.
  • Verified pricing accuracy on shelves against invoices from vendors.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Monitored expiration dates of perishable items to ensure freshness.
  • Sorted returned merchandise for restocking or disposal.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Issued supplies, materials and products to team members based on information from requisitions.
  • Maintained accurate inventory levels through regular stock checks.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Lifted materials of varied weights on regular basis.
  • Maintained a neat, clean and orderly warehouse environment at all times.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Coordinated with management to identify and resolve inventory discrepancies.
  • Stocked shelves with newly arrived products.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.

Retail Associate

Target
Hampton, VA
08.2023 - 01.2024
  • Inbound truck unloader, stock
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended, selected and located merchandise based on customer desires.
  • Stocked and cleaned shelves while maintaining neat and orderly store.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Followed loss prevention strategies, minimizing theft.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.

Delivery Driver/Warehouse

Amazon Warehouse
Tonawanda, NY
03.2022 - 08.2022
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Handled merchandise in accordance with product handling standards.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Checked loads against shipping papers to verify contents and identify special handling requirements.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Utilized GPS and maps for efficient route planning.

Stocker

Dollar General
Buffalo, NY
01.2022 - 07.2022
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Ensured that all products were labeled properly before stocking the shelves.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Lifted materials of varied weights on regular basis.
  • Read orders to verify attributes and quantities of merchandise.
  • Inspected stock for damage or defects and reported issues to management.
  • Stocked shelves with merchandise to ensure availability of products for customers.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

CNA - Certified Nursing Assistant

Kaledia Health
Buffalo, NY
01.2017 - 03.2021
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.

CNA - Certified Nursing Assistant

Sheridan Manor Nursing Home
Tonawanda, NY
01.2015 - 01.2017
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.

CNA - Certified Nursing Assistant

The McGuire Group
West Seneca, NY
10.2014 - 01.2015
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.

Crew Member/Cashier

Wendy's
Williamsville, NY
10.2013 - 08.2014
  • Maintained an organized work area to ensure efficient operations.
  • Packed fast food products in approved containers, cups, and bags.
  • Assembled and served meals according to specific guest requirements.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Scrubbed and polished counters to remove debris and food.
  • Resolved customer complaints in a professional manner.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Served food quickly for positive guest experiences.
  • Took orders from patrons and input selections into store computer system.
  • Wiped down tables and equipment, swept and refilled stock.
  • Maintained safe food handling practices to prevent germ spread.

Cashier

Fantasy Island Amusement Park
Grand Island, NY
05.2011 - 10.2011
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Answered customers' questions and provided information on store procedures or policies.
  • Greeted customers promptly and responded to questions.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

Certificate - Human Services

Erie Community College
Buffalo, NY
12.2022

Associate in Science (AS) - Social Sciences

Erie Community College
Buffalo, NY
05.2022

Skills

  • Patient Care
  • Microsoft Office
  • Time management
  • Critical Care Experience
  • Vital Signs
  • Customer service
  • Alzheimer's Care
  • Food Preparation
  • Laundry
  • Assembly
  • Microsoft Word
  • Customer support
  • Dementia Care
  • Hospitality
  • Meal Preparation
  • Senior Care
  • Nursing
  • Computer skills
  • Personal Assistant Experience
  • Stocking
  • Front desk
  • Family support
  • Medical terminology
  • End-of-life care
  • Physical therapy assistance
  • Vital signs monitoring
  • Medication reminders
  • Meal preparation
  • Daily living assistance
  • Compassionate care
  • Personal hygiene assistance
  • Diabetes management
  • Mobility support
  • Emotional support
  • Behavioral management
  • Chauffeuring
  • Housekeeping
  • Direct care aide (DCA)
  • Bedside manner
  • Personal care aide
  • Product restocking
  • Shelf merchandising
  • Pallet management
  • Inventory cycle counting
  • RFID scanning
  • Cleaning procedures
  • Pallet jack handling
  • Money handling
  • Willing to learn
  • Truck unloading
  • Verbal and written communication
  • Barcode scanning
  • Stock rotation
  • Drawer balancing
  • Point-of-sale system operation
  • Clear communication
  • Issue resolution
  • Cleaning and sanitizing
  • Upselling techniques

Certification

  • Certified Nursing Assistant (CNA), Present
  • CSPDT, Present
  • Human Service Certificate, 12/31/22 to Present
  • Driver's License, Present
  • CPR, 09/01/24 to 09/30/26
  • PCA, 05/01/24 to 05/31/26
  • CNA, 01/01/14 to 01/31/21
  • Certified Home Health Aide, Present
  • State Tested Nursing Assistant, Present

Additionalinformation - Transportation

Yes

Personal Information

Willing To Relocate: Anywhere

Timeline

PCA

BrightStar Care
08.2024 - Current

DSP (Direct Support Professional)

Harmony
07.2024 - 09.2024

PCA

Care Advantage
06.2024 - Current

Walmart Stocker

Walmart
02.2024 - 07.2024

Retail Associate

Target
08.2023 - 01.2024

Delivery Driver/Warehouse

Amazon Warehouse
03.2022 - 08.2022

Stocker

Dollar General
01.2022 - 07.2022

CNA - Certified Nursing Assistant

Kaledia Health
01.2017 - 03.2021

CNA - Certified Nursing Assistant

Sheridan Manor Nursing Home
01.2015 - 01.2017

CNA - Certified Nursing Assistant

The McGuire Group
10.2014 - 01.2015

Crew Member/Cashier

Wendy's
10.2013 - 08.2014

Cashier

Fantasy Island Amusement Park
05.2011 - 10.2011

Certificate - Human Services

Erie Community College

Associate in Science (AS) - Social Sciences

Erie Community College

Similar Profiles

CREATE PROFILE
Destinee Copeland