Destinee Darden
Clarksville,US
Summary
Results-driven Sales and Customer Service professional with a focus on effective communication and negotiation. Delivers exceptional customer service by leveraging extensive knowledge of products and services to create tailored solutions that drive customer loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring sales and customer service associates. Interacts with staff at all levels of the organization and the public. Constantly seeks innovative ways to enhance the customer experience and exceed expectations.
Overview
5
5
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics Inc.
09.2024 - Current
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Increased sales by 25% with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Store Manager
Community Choice Financial
01.2024 - 09.2024
- Manage daily store operations, achieving a 15% sales increase through strategic planning and customer service
- Streamlined operations and prioritized tasks, allowing increased revenue by 25%
- Conduct monthly sales analysis to identify trends, resulting in a 10% improvement in sales forecasting accuracy
- Mentor junior staff, enhancing their skills and contributing to a 14.7% increase in overall team efficiency
Delinquency Control Counselor
Aston Carter / Navy Federal Credit Union
05.2023 - 12.2023
- Reduced delinquent accounts by 19% through targeted interventions and member education
- Analyzed account histories to identify patterns and implemented strategies to prevent future delinquencies
- Collaborated with team to develop and refine procedures for monitoring and addressing delinquent accounts
- Utilized data analysis tools to track delinquency trends and inform decision-making for improved outcomes
Customer Relation Manager
Malloy Auto Group
03.2022 - 05.2023
- Built and supported strong relationships with key stakeholders and external partners to enhance consumer satisfaction and loyalty
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate time-frames and followed up to achieve resolution.
- Managed department call volume of 50 calls per day and coordinated department schedules to maximize coverage during peak hours.
Education
High School Diploma -
Hopkinsville High School
Hopkinsville, KY05-2017
Skills
- Lead Management
- CRM software
- Prospect leads
- Product Cross-Selling
- Transportation management
- Client Acquisition
- Attention to detail
- Performance Metrics
- Effective communication
- Account development
- Conflict Resolution
- Negotiation
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
09.2024 - Current
Store Manager
Community Choice Financial
01.2024 - 09.2024
Delinquency Control Counselor
Aston Carter / Navy Federal Credit Union
05.2023 - 12.2023
Customer Relation Manager
Malloy Auto Group
03.2022 - 05.2023
High School Diploma -
Hopkinsville High School
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