Destinee Davis
Pine Mountain,GA
Summary
Dynamic professional with a proven track record at Colony Bank, adept in branch operations and cash handling proficiency. Excelled in enhancing customer satisfaction and loyalty through effective resolution of high-stress situations and personalized banking solutions. Skilled in fostering strong relationships and efficiently managing electronic funds transfers, demonstrating both exceptional interpersonal abilities and technical expertise.
Overview
8
8
years of professional experience
Work History
Universal Banker
Colony Bank
02.2022 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Reservations Agent
Callaway Resort & Gardens
10.2018 - 02.2022
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Customer Service Representative
Intrado
11.2016 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Of Business Administration - Business Administration
Columbus Technical College
Columbus, GA12.2022
Skills
- Branch operations
- Cash handling proficiency
- Electronic Funds Transfer
- Customer Needs Assessment
Timeline
Universal Banker
Colony Bank
02.2022 - Current
Reservations Agent
Callaway Resort & Gardens
10.2018 - 02.2022
Customer Service Representative
Intrado
11.2016 - 02.2018
Associate Of Business Administration - Business Administration
Columbus Technical College
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