Destinee Dockery
Fort Worth,TX
Summary
Dynamic Retail Sales Associate with proven success at Dillard's, excelling in customer service and teamwork. Recognized for enhancing product visibility through strategic merchandising, driving sales growth. Skilled in cash handling and problem-solving, consistently improving customer satisfaction and store performance while maintaining a professional appearance.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Dillard's
02.2024 - 10.2025
- Assisted customers in product selection, enhancing satisfaction and driving sales.
- Maintained organized merchandise displays to attract customer attention and promote brand image.
- Processed transactions efficiently using POS systems, ensuring accurate cash handling and record-keeping.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Provided support in inventory management, contributing to stock accuracy and availability.
- Trained new associates on store policies, procedures, and best practices for customer service.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Retail Sales Associate
Macys Department Store
12.2021 - 07.2022
- Resolved customer inquiries and complaints promptly, improving overall shopping experience.
- Implemented visual merchandising strategies that increased product visibility and enhanced shopper engagement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Education
No Degree -
Penn Foster Career School
Scranton, PASkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Store opening and closing
- Flexible schedule
- Product knowledge
- Cash register operation
- Relationship building
- Professional appearance
- Store maintenance
- Phone etiquette
- FLUENT IN ENGLISH
Timeline
Retail Sales Associate
Dillard's
02.2024 - 10.2025
Retail Sales Associate
Macys Department Store
12.2021 - 07.2022
No Degree -
Penn Foster Career School