Destinee Fouch
Hedgesville,WV
Summary
Dedicated professional with extensive experience as a Bus Operator for Berkeley County School District, excelling in safe driving practices and effective communication. Proven ability to adapt to real-time challenges while ensuring passenger satisfaction. Skilled in vehicle inspections and consistently enhancing service quality and operational efficiency.
Overview
19
19
years of professional experience
Work History
Bus Operator
Berkeley County School District
10.2017 - Current
- Operated buses safely and efficiently, adhering to traffic laws and regulations.
- Assisted passengers with boarding and disembarking, ensuring a smooth experience.
- Monitored bus conditions, reporting maintenance issues for timely resolution.
- Followed predetermined routes while adapting to real-time traffic changes.
- Communicated effectively with dispatch regarding delays or passenger needs.
Customer Service Representative
First Data
03.2011 - 10.2017
- Assisted customers with inquiries, providing accurate information and timely resolutions.
- Managed customer accounts, ensuring up-to-date records and efficient service delivery.
- Collaborated with team members to streamline processes and enhance customer experience.
- Handled escalated issues, utilizing problem-solving skills to achieve satisfactory outcomes.
- Trained new staff on customer service protocols and company systems for seamless onboarding.
Customer Service Cashier
Sears
03.2007 - 04.2009
- Processed transactions accurately and efficiently, ensuring customer satisfaction during high-volume periods.
- Managed cash register operations, maintaining accurate cash flow and minimizing discrepancies.
- Assisted customers with product inquiries, resolving issues to enhance overall experience.
- Trained new staff on company policies, procedures, and customer service best practices.
Education
High School Diploma - General Education
Hedgesville High School
Hedgesville, WV05.2009
Skills
- Heavy equipment operation
- Vehicle inspections
- Safe driving practices
- GPS navigation
Timeline
Bus Operator
Berkeley County School District
10.2017 - Current
Customer Service Representative
First Data
03.2011 - 10.2017
Customer Service Cashier
Sears
03.2007 - 04.2009
High School Diploma - General Education
Hedgesville High School
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