Destinee Futrell
Greenville,NC
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
God’s Angels Christian Academy
01.2019 - Current
- Delivering quick and effective customer support by resolving inquiries and providing solutions for 85% of incoming calls and emails within a 20-minute time frame, guaranteeing swift task execution
- Managing approximately 30+ incoming calls and emails per day, and documenting customer issues into notes
- Implementing effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels by 90%
- Proactively find solutions for customer needs, share trends with leadership, and suggest innovative customer experience enhancements
- Offer prompt, efficient, and detailed service through direct customer engagement
- Ensure consistent, top-quality support in all customer interactions
Help Desk Volunteer
Shepherd Heart Christian Fellowship
12.2017 - 11.2019
- Effectively resolving 95% of technical issues reported by staff members, earning a reputation as a reliable and trusted resource for technical assistance
- Assisting with software installations, updates, configurations, and WiFi set up on mobile devices, laptops, and desktop computers (MacOS, iOS, Windows, Chrome OS, Android)
- Skills in setting up and configuring printers, scanners, and other office equipment to ensure seamless functionality
- Helping staff members with account setups, password resets, and access permissions
- Researched and identified solutions to technical problems
Education
Bachelor Of Business - Business Management
East Carolina University
Greenville, NC12.2024
Skills
- Customer Relationship Management (CRM)
- Computer Proficiency
- Call Management
- Microsoft Office Suite
- Customer Service
- Wireless Networking
- Technical Troubleshooting
- Filing
Timeline
Customer Support Specialist
God’s Angels Christian Academy
01.2019 - Current
Help Desk Volunteer
Shepherd Heart Christian Fellowship
12.2017 - 11.2019
Bachelor Of Business - Business Management
East Carolina University
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