Destinee Gilchrist
Jacksonville,FL
Summary
Results-driven administrative professional with over 15 years of experience in customer service, document processing, and resolution coordination. Proven ability to manage high-volume inquiries, streamline workflows, and deliver exceptional service.
Overview
18
18
years of professional experience
Work History
Senior Resolution Coordinator, Contact Center
Walmart
04.2024 - Current
- Resolved 50+ daily customer inquiries with a 95% satisfaction rating, ensuring prompt and empathetic support.
- Maintained comprehensive records of customer interactions for accurate case tracking and follow-up.
- Conducted needs analysis and recommended personalized solutions, contributing to increased customer retention.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered prompt service to prioritize customer needs.
Resolution Coordinator I (Transportation)
Walmart
09.2023 - 04.2024
- Handled over 75+ inbound calls from contracted drivers, logging trip details with precision and timeliness.
- Assisted agents in accessing vital resources, enhancing team efficiency and service delivery.
- Supported operational performance through proactive troubleshooting and problem resolution.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
Underwriting Clerk
Allstate Benefits
07.2007 - 03.2023
- Managed inbound and outbound documentation processes, including sorting, logging, and workflow tracking.
- Collaborated with internal teams to ensure accurate processing and timely document closure.
- Converted documents between applications and verified completeness and compliance.
- Provided high-quality customer service and escalated complex issues to supervisors when necessary.
- Maintained meticulous documentation and upheld quality standards across all tasks.
Education
High School Diploma -
Palisades High School
Pacific Palisades, CA06.2001
Skills
- Filing Systems
- Data Entry
- Client Communication
- Microsoft Office Suite
- CRM Systems
Timeline
Senior Resolution Coordinator, Contact Center
Walmart
04.2024 - Current
Resolution Coordinator I (Transportation)
Walmart
09.2023 - 04.2024
Underwriting Clerk
Allstate Benefits
07.2007 - 03.2023
High School Diploma -
Palisades High School
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