Destinee Guidry
Beaumont,TX
Summary
I am an enthusiastic, hard working person with 10+ years of customer service experience. I am reliable & hard working and can adapt to challenging situations. I am looking to continue to grow on my customer service path.
Overview
10
10
years of professional experience
Work History
Customer Service Rep
TTEC
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for account updates and payments.
Customer Service Rep
Vericast
04.2024 - 09.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided customers basic navigational assistance through website/app after major upgrades
- Assisted with first time log in assistance or creating a log in
Patient Care Advocate
Foundever/CIGNA
10.2023 - 02.2024
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
- Assisted patients in ordering medications, as needed
General Manager
Hilton Garden Inn
12.2015 - 09.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
Customer Service Rep
Alorica
01.2015 - 12.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
Education
Pharmacy Technician -
Lamar Institute of Technology
05.2018
Skills
- Active listening
- Effective communication
- Decision making
- Leadership
- Critical thinking
- Patience
- Time management
- Problem solving
- Service oriented
- Problem Resolution
- Microsoft Excel
- Complaint Handling
- Money handling abilities
- Payment Processing
- Scheduling
- Order Processing
- Data Collection
Timeline
Customer Service Rep
TTEC
07.2024 - Current
Customer Service Rep
Vericast
04.2024 - 09.2024
Patient Care Advocate
Foundever/CIGNA
10.2023 - 02.2024
General Manager
Hilton Garden Inn
12.2015 - 09.2023
Customer Service Rep
Alorica
01.2015 - 12.2015
Pharmacy Technician -
Lamar Institute of Technology
Similar Profiles
Edward James PeñalosaEdward James Peñalosa
Patient Support Representative at TTECPatient Support Representative at TTEC
STAN MILLERSTAN MILLER
Service Delivery Manager at TTECService Delivery Manager at TTEC
Sheila ParkerSheila Parker
Customer Service Representative at TTECCustomer Service Representative at TTEC
Matthew BernardMatthew Bernard
Executive Director at TTECExecutive Director at TTEC
Robert CanizalesRobert Canizales
Building Inspector at City of BeaumontBuilding Inspector at City of Beaumont