Destinee Jones
Los Angeles,CA
Summary
Dynamic Sales Associate with a proven track record at Forever 21, where exceptional customer service and problem-solving skills led to increased customer satisfaction and loyalty. Expert in sales trends and multitasking, consistently delivering positive outcomes in high-stress situations. Renowned for building strong customer relationships and enhancing the shopping experience.
Overview
2
2
years of professional experience
Work History
Sales Associate
Forever 21
09.2020 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
Norco High School
Corona, CA06.2019
Skills
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Sales trends
- Excellent communication skills
- Reading comprehension skills
Timeline
Sales Associate
Forever 21
09.2020 - 07.2022
Norco High School
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