Destinee Kent
Ft. Washington,MD
Summary
Dynamic Manager with 12 years of experience supervising All dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement. Sharp Dispatcher with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Dispatcher
First Fleet Trucking
09.2022 - Current
- Manage dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Sent out 60 drivers to assist hourly callers based on locations, needs and worker availability.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Evaluated and adjusted over routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Answered phone calls and responded to customer emails.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Route Sales Representative
Rug Doctor
01.2021 - 02.2023
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Immediately addressed problems with customers to promote speedy resolution.
- Operated delivery vehicles safely and efficiently.
- Completed daily pre- and post-trip vehicle inspections.
- Delivered orders to customers to drive full satisfaction.
- Stocked shelves and loaded orders to prepare deliveries.
Assistant Manager
Calvin Klein
01.2017 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Assistant Manager
Pacsun
01.2013 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Security Supervisor
Allied Universal Security Services
01.2010 - 02.2019
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Coordinated protective service operations with other emergency response agencies.
Package Handler
FedEx
01.2007 - 04.2013
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Maintained clean, orderly work environment free of hazards.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
Education
High School Diploma -
Thomas Stone High School
Waldorf, MD06.2009
Skills
- Delivery Procedures
- Database Maintenance
- Schedule Coordination
- Closing Tickets
- Data Entry
- Vehicle Dispatch
- Delegating Work
- Coordinating Urgent Deliveries
- Traffic Monitoring
- Microsoft Office
- Improving Operations
- Paperwork Submission
- Relay Work Orders
- Customer Relationship Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Certified Lead Dispatcher
- CPR Certified
- DCJS Security License
- Forklift
Languages
English
Full Professional
Timeline
Lead Dispatcher
First Fleet Trucking
09.2022 - Current
Route Sales Representative
Rug Doctor
01.2021 - 02.2023
Assistant Manager
Calvin Klein
01.2017 - 01.2021
Assistant Manager
Pacsun
01.2013 - 05.2019
Security Supervisor
Allied Universal Security Services
01.2010 - 02.2019
Package Handler
FedEx
01.2007 - 04.2013
High School Diploma -
Thomas Stone High School
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