Destinee Luna
San Antonio,TX
Summary
Proven in enhancing customer satisfaction and streamlining operations, my tenure at Charter Spectrum showcased my adeptness in problem-solving and customer support. By mastering software systems and reducing call handling times, I achieved a high satisfaction rating, demonstrating my ability to resolve issues efficiently. My collaborative efforts at Starbucks further highlight my teamwork skills, contributing to a positive and productive work environment. My continuous passion is about promoting lasting customer satisfaction by delivering quality service and unparalleled support with proficiency in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Charter Spectrum
01.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card payments.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Retail Banker
Woodforest Bank
11.2022 - 12.2023
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Reached out, generated appointments and built new relationships to grow business.
- Streamlined account opening processes for improved efficiency and a better client experience.
Barista
Starbucks
06.2021 - 10.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Barista
Starbucks, Target
11.2019 - 05.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Cashier Supervisor
Freddys Frozen Custard
06.2017 - 10.2019
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Followed food safety and sanitation guidelines at all times.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
High School Diploma -
San Antonio Leadership Academy
San Antonio, TX05.2019
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Inbound phone calls
- Answering questions
- Complaint resolution
- Appointment Scheduling
- Cleaning and sanitation
- Problem-Solving
- Teamwork and Collaboration
- Flexible Schedule
- Food Service
Timeline
Call Center Representative
Charter Spectrum
01.2024 - Current
Retail Banker
Woodforest Bank
11.2022 - 12.2023
Barista
Starbucks
06.2021 - 10.2022
Barista
Starbucks, Target
11.2019 - 05.2021
Cashier Supervisor
Freddys Frozen Custard
06.2017 - 10.2019
High School Diploma -
San Antonio Leadership Academy