Destinee Mack
Las Vegas,NV
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Property Manager /Senior Manager
Advanced Management Group
11.2023 - Current
- Resolve conflicts promptly to promote positive environment for customers.
- Recruit, interview and hire employees and implement mentoring program to promote positive feedback and engagement.
- Supervise various locations, enforcing high-quality standards of operation.
- Review the dashboards on a daily basis to ensure that managers are adhering to proper procedures.
- Conduct property visits and offer one-on-one coaching to ensure that each individual is aligned with company standards.
Property Manager
The Robinson Group
08.2021 - 11.2023
- Manage complaints, provide proper solutions and options; follow up to secure resolution
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Negotiated vendor contracts and presented to regional for approval.
- Developed and implemented marketing strategies to increase occupancy rates.
- Followed up on delinquent tenants and coordinated collection procedures.
Leasing Manager
Cushman & Wakefield
11.2020 - 08.2021
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Created, coordinated and engaged in marketing campaigns.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Exhibited high energy and professionalism when dealing with clients and staff.
Call Center Representative
UPC Health Care Services
11.2018 - 11.2020
- Processed up to 500 orders per day with 100% accuracy
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Updated customer records in CRM to document interactions.
Education
High School Diploma -
Upland High School
Upland, CATimeline
Property Manager /Senior Manager
Advanced Management Group
11.2023 - Current
Property Manager
The Robinson Group
08.2021 - 11.2023
Leasing Manager
Cushman & Wakefield
11.2020 - 08.2021
Call Center Representative
UPC Health Care Services
11.2018 - 11.2020
High School Diploma -
Upland High School
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