Destinee Marshall
Madison,AL
Summary
Compassionate and detail-oriented healthcare professional with experience at Bradford Health Services, excelling in patient supervision and crisis intervention. Proven ability to enhance patient care through effective communication and meticulous documentation. Committed to maintaining confidentiality and fostering a safe environment, I am eager to contribute my skills to a dedicated healthcare team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bradford Health Services
Behavior Health Technician
Madison, AL
06.2025 - Current
- Provided direct care and supervision to patients in an inpatient behavioral health setting, ensuring safety and therapeutic support at all times.
- Monitored patient behavior, mood changes, and safety risks, promptly reporting concerns to nursing and clinical staff.
- Assisted patients with activities of daily living (ADLs), including hygiene, meals, and medication reminders as directed.
- Facilitated or co-facilitated group activities and therapeutic programs to support patient recovery and treatment goals.
- Conducted regular safety checks and maintained a structured, supportive environment.
- Documented patient observations and interactions accurately in electronic health records (EHR) in compliance with facility policies.
- Utilized de-escalation techniques and crisis intervention skills to manage behavioral incidents safely and professionally.
- Collaborated with nurses, therapists, and psychiatrists to implement individualized treatment plans.
- Maintained patient confidentiality in accordance with HIPAA regulations.
Coordinator
SportsMed
Harvest, AL
03.2025 - 10.2025
- Coordinated scheduling and logistics for sports events and training sessions.
- Assisted in managing athlete registrations and ensuring compliance with health protocols.
- Developed and maintained communication channels between staff, athletes, and families.
- Implemented improvements in event planning processes to enhance efficiency.
Madison Hospital
Registration
Madison, AL
01.2024 - 12.2024
- Greeted and registered patients in a fast-paced Emergency Department, ensuring accurate collection of demographic, insurance, and medical information.
- Verified insurance eligibility and obtained necessary authorizations to support timely billing and reimbursement.
- Maintained strict patient confidentiality in compliance with HIPAA regulations.
- Entered patient data into electronic health record (EHR) systems with high accuracy and attention to detail.
- Collected co-pays and processed payments in accordance with hospital policies.
- Collaborated with nurses, physicians, and clinical staff to ensure efficient patient flow and timely care.
- Managed high-stress situations with professionalism, compassion, and strong communication skills.
- Assisted patients and families with questions regarding registration, insurance, and hospital procedures.
- Handled incoming calls and coordinated communication between departments.
Skills
I am writing to express my interest in the position at your facility With experience in healthcare settings, including emergency room registration and behavioral health support, I have developed strong communication, organizational, and patient care skills that allow me to thrive in fast-paced and high-responsibility environments
In my previous roles, I have worked directly with patients during vulnerable moments, ensuring accurate documentation, maintaining confidentiality, and providing compassionate support My experience in registration strengthened my attention to detail, ability to manage multiple tasks efficiently, and knowledge of insurance verification and electronic health records As a Behavioral Health Technician, I provided direct patient supervision, supported treatment plans, and utilized de-escalation techniques to maintain a safe and therapeutic environment
I take pride in being dependable, professional, and calm under pressure I am passionate about working in healthcare and contributing to a team that prioritizes quality patient care and safety I am confident that my skills, work ethic, and dedication would make me a valuable asset to your organization
Thank you for your time and consideration I welcome the opportunity to further discuss how my experience and commitment can contribute to your team
Sincerely,
Destinee B Marshall
Certification
• CPR Certification
• EKG Technician ( in progress)
Education
Diploma - EKG
Calhoun Community College
Huntsville, ALTimeline
Bradford Health Services
Behavior Health Technician
06.2025 - Current
Coordinator
SportsMed
03.2025 - 10.2025
Madison Hospital
Registration
01.2024 - 12.2024
Diploma - EKG
Calhoun Community College