Destinee Moore
Atlanta
Summary
A proactive and goal-oriented professional with exceptional time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to the growth of the organization.
Overview
9
9
years of professional experience
Work History
Ramp Area Driver
Fedex
11.2023 - Current
- Ensure safe and efficient operation of equipment used for the movement of trailers, packages, dangerous goods and ULDs
- Adhere and maintain compliance within company, FAA, DOT and DHS regulations
- Conduct shipping and receiving, loading and unloading, order picking and packing
- Followed all relevant traffic laws and safety regulations.
Protection Specialist
Insight Global
10.2022 - 04.2023
- Investigating, evaluating, negotiating, and settling received claims/requests from internal/external stakeholders
- Point of Contact for all service requests received via phone, email, voicemail & written work orders
- Effectively managing daily responsibilities while multi-tasking in a fast-paced environment
- Manage meetings about security integration with senior management to address system/project-related issues
- Monitored alarm systems closely, responding rapidly to any triggered alerts with a calm demeanor and effective problem-solving skills to assess the situation accurately.
Concierge Manager
First Service Residential
04.2022 - 10.2022
- Manage all incoming calls, vendors, inquiries and parcels throughout 300+ unit property
- Perform surveillance and investigations utilizing extensive video/audio recording system
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Coached, supported and developed team with goal of continuous growth and skill improvement.
Security Officer @ Homewood Suites-Hilton Garden Inn
Hinson Security Services
12.2021 - 04.2022
- Perform scheduled and random checks of designated areas to check for any security breaches
- Collaborate with other members of the corporate security team to ensure that the facility is safe at all times
- Maintain a professional and effective relationship with the local police and fire departments
- Proven history of working well in stressful situations such as crisis intervention and rapid response
Case Manager
CoreCivic
03.2021 - 10.2021
- Perform Risk/Needs Analysis of inmates and reintegration and reformation program placements
- Complete numerous tasks involving the use of confidential information
- Perform numerous security functions including access management and personnel accounting
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
Machine Operator @ Malish Corporation Manufacturing
Champion Personnel System
01.2021 - 03.2021
- Perform maintenance and operation of 20ft
- Bristle extruder machine
- Perform quality control and ensure end product is compliant to specs
- Utilize numerous tools of measurement and material shaping
Security Officer Supervisor
Atlantis Security
08.2019 - 12.2020
- Utilize the company’s policies for guest access
- Perform scheduled and random patrols of facility/grounds
- Assist the maintenance staff in securing areas during emergencies
- Collaborate with other members of the corporate security team to ensure that the facility is safe at all times
- Maintain a professional and effective relationship with the local police and fire departments
- Proven history of working well in stressful situations such as crisis intervention and rapid response
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
Account Manager
Eagle Rental
12.2018 - 07.2019
- Delivery, construction and installation of products purchased and leased
- Monitor, communicate and negotiate payment options with accounts receivable
- Monitor and execute property recovery for delinquent accounts
- Respond to and resolve product maintenance service requests
Guest Services Representative
AC Marriott
08.2018 - 11.2018
- Create, edit and post charges to reservations utilizing FOSSE property management system
- Monitor and execute service recovery utilizing GXI software
- Respond to and resolve guest service requests and complaints
Sales Manager
Fredericks Wine & Dine
04.2018 - 08.2018
- Recruit, train and lead bartending staff of 10 employees
- Developed new inventory system to reduce costs and carried inventory
- Ensure order accuracy, prompt delivery and aesthetic acceptability
- Respond to and resolved guest complaints
Host/Server/Bar Porter
Hilton Hotels
09.2016 - 01.2018
- Greeted and facilitated placement of the guests for the 350 seat Burnham Restaurant
- Ensured order accuracy, prompt delivery and aesthetic acceptability
- Responded to and resolved guest complaints in all roles
Education
Bachelors of Science - Hospitality & Tourism, Business Management
Ashland University
Ashland, OH05.2012
Skills
- Microsoft Office Proficiency
- Budget Oversight
- Financial Impact Assessment
- Event Coordination
- Strategic Marketing Planning
- Proficient in Conversational Spanish
- Sensitive Data Management
- Proficient in Avigilon Solutions
- Individual Counseling Support
- Open Table Management
- Catering Operations Management
- Dynamic Team Leadership
- HACCP Compliance Knowledge
- Inventory Management
- Food And Beverage Expertise
- Program Management
- Data Governance
- Employee Engagement Facilitation
- Agilysys Point Of Sale Expertise
- Site Optimization
- Supply Chain Management
- Workforce Development
- Proficient in Interpersonal Communication
- Proficient in Conflict Resolution
- TOMIS System
- Team Building
- Client Case Management
- Prioritization and Time Management
- Client Support
Skill Summary
- MS Office
- Financial Management
- Cost/Value Analysis
- Event Planning
- Marketing
- Conversational Spanish
- Confidential Information
- Avigilon/HR Systems
- Counseling Services
- Open Table Systems
- Catering Management
- Charismatic Leadership
- HAACP Procedures
- Inventory Management
- F&B Knowledge
- Program Placement
- Data Management
- Employee Relations
- Agilysys POS System
- Site Assessment/Reorganization
- Supply Chain Management
- Employee Screening/Training
- Exceptional Soft Skills
- Conflict Resolution
- TOMIS System
- Team Building
- Case Management
Languages
Spanish
Full Professional
Timeline
Ramp Area Driver
Fedex
11.2023 - Current
Protection Specialist
Insight Global
10.2022 - 04.2023
Concierge Manager
First Service Residential
04.2022 - 10.2022
Security Officer @ Homewood Suites-Hilton Garden Inn
Hinson Security Services
12.2021 - 04.2022
Case Manager
CoreCivic
03.2021 - 10.2021
Machine Operator @ Malish Corporation Manufacturing
Champion Personnel System
01.2021 - 03.2021
Security Officer Supervisor
Atlantis Security
08.2019 - 12.2020
Account Manager
Eagle Rental
12.2018 - 07.2019
Guest Services Representative
AC Marriott
08.2018 - 11.2018
Sales Manager
Fredericks Wine & Dine
04.2018 - 08.2018
Host/Server/Bar Porter
Hilton Hotels
09.2016 - 01.2018
Bachelors of Science - Hospitality & Tourism, Business Management
Ashland University
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