Destinee Pedroza-Gilbert
Reno,Nv
Summary
Dynamic healthcare professional with extensive experience at Renown Regional Medical Center, excelling in patient care and insurance verification. Proven ability to collaborate effectively with teams while maintaining regulatory compliance. Recognized for attention to detail and problem resolution skills, ensuring seamless patient transitions and enhancing overall care quality. CPR certified and committed to safety protocols.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ride Along
Truckee Meadows Fire District
Sun Valley, Nv
01.2024 - Current
- I gained knowledge of how emergency medical responders and firefighters work together as a unit to get patients the most adequate care
- I got good experience pertaining towards bedside manner and overall patient care
Patient Access Representative
Renown Regional Medical Center
Reno, NV
07.2024 - 01.2025
- Verified patient information for accuracy and completeness during registration.
- Managed patient inquiries and resolved issues effectively and promptly.
- Coordinated insurance verification and authorization processes with payers.
- Educated patients on financial responsibilities and payment options available.
- Maintained confidentiality of patient records in compliance with regulations.
- Collaborated with clinical staff to ensure seamless patient transitions and care continuity.
- Utilized electronic health record systems for accurate data entry and retrieval.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
Care Aide & Current Unit Clerk & PSA
Renown Regional Medical Hospital
Reno, NV
04.2024 - 07.2024
- Understanding the importance and position of a unit clerk, stocking, patient charting, stocking, ordering, house recs, service tasks
- Responding to code blues
- Rounding on nurses hourly
- Helping nurses with bed baths, bed changes, finding equipment, Q2 turns, mobility of patients, running labs, obtaining medical supplies or medications for patients, recording intake and output for patients including urine catheters
- Answering patient call lights, helping patients to the bathroom, doing surgical prep, emptying urine catheters, transporting patients, assistance with feeding patients in compliance with dietary restrictions, assistance with patients activities of daily living (brushing teeth, getting dressed, bathing/showering, toileting, and comfortability)
- Safety sitting/assisting (PSA) on patients who are admitted for experiencing Suicidal Thoughts, Suicidal Tendencies, Suicidal Treatment, or Suicidal Intervention due to self harming actions, or self medicating within the hospital while under treatment
- Stocking equipment room, understanding, usages, and knowledge of equipment in the equipment room. Cleaning equipment before and after each use, transporting equipment to and from rooms and different departments.
- Provided companionship and emotional support to enhance client well-being.
- Collaborated with healthcare teams to develop individualized care plans.
- Completed documentation of care plans, progress notes, and incident reports.
- Maintained a clean, safe environment for clients by following infection control policies and procedures.
- Created safe environment, preventing falls and accidents.
Volunteer Services
Renown Regional Medical Hospital
Reno, Nv
10.2019 - 01.2021
- Work alongside doctors and nurses to admit and discharge patients
- Make new patient charts and discharge charts
- Placing patient records in the correct places in the charts
- Assist incoming patients to and from appointment rooms
- Working alongside nurses to transport and transfer patient to an from S-ICU
- Stock trauma S-ICU lab carts
- Medical grade room and equipment cleaning and wipe downs before and after patient use
- Prep all S-ICU trauma rooms and code rooms
- Stock S-ICU crash carts and restock equipment room
- Epic log in for looking up patients or filing paperwork
Nanny, Professional Child Caretaker
Sparks, Nv
07.2020 - 12.2020
- From 7 am to 7 pm I care for a one-year-old, thirteen-year-old, and a eight-year-old
- Cooking, cleaning, bathing, care-taking and intellectual stimulation pertaining to the one-year-old
- From 8 am to 3 pm I over seen and administered the two older children's online educational studies along with all extracurricular activities
- Delegating and managing all time effectively and efficiently
- Managing different children from different age groups and their opinions on life
- Managing relationships with both the biological parents and bonus parents
- Having great active communication with both biological and bonus parents
Fun center attendant
Boomtown Casino and Hotel
Verdi, Nv
12.2016 - 06.2017
- Working with both children and parents to ensure that there time and money is being well spent
- Operations of rides
- Management of children
- Exchanging all tickets or tokens in to a numerical / monetary value for treats and prizes
- Preparing and serving all food items while simultaneously managing large groups of people all while keeping a track of any and every monetary value which pertained to the till
Education
Medical Assistant - Health And Wellness
Milan Institute - Sparks
Sparks, NV10-2025
Bachelor of Science - Biochemistry and Molecular Science
Truckee Meadows Community College
Reno, Nv05.2024
BLS and CPR for Healthcare Providers -
REMSA
Reno, Nv02.2024
High School Diploma -
Nevada State High School
Reno, Nv05.2020
Skills
- Flexible and adaptable
- Attention to detail
- Team collaboration
- Regulatory compliance
- Problem resolution
- Leadership
- Independence
- Knowing when and where to delegate
- Dependable and responsible
- Friendly, positive attitude
- Time management
- Analytical thinking
- Understanding EMR
- Patient care
- Electronic health records
- CPR certification
- Insurance verification
- Safety protocols
- PPE use
- Patient communication
Awards
- Getting into college at 16 and getting a jump start on my education
- Silver on WorkKeys study
- Battalion S5 in JROTC as a sophomore
- Making varsity team leader as a first-year shooter
- Joining Renown Regional Medical Volunteer Services at the age of 16
- Moving up to Sierra-ICU within 4 months
- Starting my career in the healthcare field at Renown Regional Medical Hospital
- Being awarded the Daisy award within my second month of working for the company
Certification
- BLS Provider
- Heartsaver First Aid
References
References available upon request.
Timeline
Patient Access Representative
Renown Regional Medical Center
07.2024 - 01.2025
Care Aide & Current Unit Clerk & PSA
Renown Regional Medical Hospital
04.2024 - 07.2024
Ride Along
Truckee Meadows Fire District
01.2024 - Current
Nanny, Professional Child Caretaker
07.2020 - 12.2020
Volunteer Services
Renown Regional Medical Hospital
10.2019 - 01.2021
Fun center attendant
Boomtown Casino and Hotel
12.2016 - 06.2017
Medical Assistant - Health And Wellness
Milan Institute - Sparks
Bachelor of Science - Biochemistry and Molecular Science
Truckee Meadows Community College
BLS and CPR for Healthcare Providers -
REMSA
High School Diploma -
Nevada State High School
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