Destinee Pushor
Orlando,FL
Summary
Accomplished Team Lead with a proven track record at Universal Orlando Resort. Experience with leading teams to achieve goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing daily tasks execution and adapting to dynamic work environments.
Overview
4
4
years of professional experience
Work History
Team Lead
Universal Orlando Resorts
11.2023 - Current
- Monitored overall Cleanliness of Citywalk and or Garage for cleanliness for guests.
- Molded the shift by establishing lunches and breaks for 15 to 20 team members to ensure efficiency.
- Plan and prioritize goals to make the operation run smooth, safe and sanitary for team members.
- Promoted a positive work environment by fostering teamwork, open communication.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Cast Member
Walt Disney World Resort
09.2022 - 11.2023
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
- Enhanced overall attraction presentation by maintaining clean surroundings at all times including queue areas, ride vehicles, and exit paths.
Order Selector
Walmart
09.2020 - 09.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Medical Coding Certificate - Medical Technology
Seminole State College of Florida
Sanford, FL03-2023
High School Diploma -
Cypress Creek
Orlando, FL05-2010
Skills
- Conflict resolution
- Attention to detail
- Coaching and mentoring
- Performance monitoring
- Relationship building
- Task delegation
- Strategic planning
Timeline
Team Lead
Universal Orlando Resorts
11.2023 - Current
Cast Member
Walt Disney World Resort
09.2022 - 11.2023
Order Selector
Walmart
09.2020 - 09.2022
Medical Coding Certificate - Medical Technology
Seminole State College of Florida
High School Diploma -
Cypress Creek
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