Destinee Rambert
Jacksonville
Summary
Dynamic Hospitality Leader with over 3 years of assistant management experience and a 6-year background in high-volume food service. Proven expert in motivating teams during peak shifts, enforcing rigorous safety and sanitation standards, and driving guest satisfaction. Former Marine Corps Supply Specialist with exceptional organizational and problem-solving skills.
Overview
11
11
years of professional experience
4060
4060
years of post-secondary education
Work History
Shift Leader
Taco Bell
East Rochester
05.2023 - 06.2025
Directly lead and supervise a team of 15+ employees per shift to maintain peak productivity and elite customer service levels.
Drive operational efficiency by delegating tasks and monitoring real-time activity completion during high-volume rushes.
Manage financial integrity by verifying cash drawers, counting cash on hand at shift changes, and preparing accurate bank deposit statements.
Enforce rigorous safety and sanitation standards, inspecting food preparation areas and ensuring 100% compliance with health code regulations.
Optimize inventory management by monitoring stock levels, ordering supplies, and verifying product quality prior to sale.
Resolved escalated customer concerns and emergencies with professional diplomacy in the absence of the general manager.
Waitress
Applebee’s
Webster
05.2020 - 05.2023
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation.
- Resolved customer complaints professionally and effectively.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Assistant Manager
Wendy’s
Buffalo
11.2016 - 02.2019
- Directed daily restaurant operations, including strategic staff scheduling and workflow organization to meet fluctuating business demands.
Oversaw employee performance, conducting regular reviews and providing individualized feedback to identify areas for growth.
Spearheaded financial reporting, creating detailed reports on sales trends, inventory levels, and financial data for senior management.
Managed full-cycle talent development, from organizing training sessions for new hires to resolving internal team conflicts.
Balanced complex administrative duties, including processing payroll, managing invoices, and calculating future kitchenware/equipment needs.
Maintained a "Safety-First" culture by ensuring strict compliance with all company policies and state safety regulations.
Sales Representative
Aeropostale
Rochester
07.2016 - 12.2016
- Assisted customers with selection of merchandise and processed payments for purchases
- Restocked merchandise on the selling floor in an appealing and attractive manner
- Assisted the manager with conducting inventory and ensuring enough stock was in place.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Maintained accurate records of all sales and prospecting activities.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
Line Attendant
Golden Corral
Rochester
10.2015 - 03.2016
- Greeted restaurant patrons in a friendly manner and obtained their beverage orders
- Prepared and served hot and cold beverages and restocked cups and glasses
- Cleaned and sanitized all serving bars and countertops.
- Inspected production lines and equipment to ensure proper functioning.
- Assisted in training new line attendants on the use of machinery, safety procedures, and company policies.
- Kept work area clean and organized according to 5S principles.
- Followed detailed instructions from supervisors for special projects or tasks.
- Conducted frequent line checks to keep food at proper temperatures in holding zones.
Supply Administration/Operations Specialist
United States Marine Corps
Jacksonville
05.2014 - 11.2015
- Performed technical duties in retail and wholesale supply accounting within a Corps unit
- Requisitioned merchandise from supplier based on available storage space, current inventory levels, customer demand and advertised specials
- Received, unpacked and issued merchandise for display on the sales floor
- Conducted routine inventory, ensuring supplies were fully stocked
- Merchandised products on the selling floor in an orderly and appealing manner
- Answered customer questions about merchandise and assisted customer on the right selection of merchandise to meet their needs
- Managed and distributed spending funds for each military unit
- Processed all requisite paperwork and reports in a timely and accurately
- Performed administrative duties
- Data filing and analysis
- Managed all paperwork and filed them in their proper categories.
- Developed and managed supply chain processes to ensure accurate tracking of inventory levels.
- Coordinated with vendors and suppliers to manage delivery schedules and product availability.
- Liaised between departments to ensure timely delivery of goods while maintaining accuracy in inventory records.
- Monitored inventory levels across multiple locations and adjusted accordingly based on demand.
- Conducted regular audits of warehouse operations to identify areas for improvement.
- Identified discrepancies between purchase orders and invoices, resolved issues promptly, and followed up as needed.
- Tracked shipments from suppliers using internal systems or third-party logistics services.
- Managed customer inquiries related to order fulfillment status or any other issues that may arise.
- Collaborated with team members on special projects related to the supply chain process.
- Operated forklifts, pallet jacks and hand trucks.
- Managed complex supply chain processes and multi-location inventory audits, maintaining 100% accuracy in high-stakes environments.
Education
Bachelor of Science - East Asian Studies
University of Maryland University College
06.2015 - 02.2026
Bachelor of Science - Criminal Justice
SUNY College At Brockport
Brockport, NYAssociate of Science -
Monroe Community College
Rochester, NYWebster-Schroeder High School
Webster, New YorkSkills
High-Volume Leadership: Ability to manage large teams during "big game" rushes
Conflict Resolution: Skilled at handling escalated customer concerns and staff disputes professionally
Operational Excellence: Expert in opening/closing checklists, health code compliance, and food safety
Multilingual Communication: Native English with professional proficiency in Spanish—a major asset for managing diverse kitchen and floor teams
Affiliations
- Single-Parent
- Full-time College student
- Full-time worker
Accomplishments
- Graduated high-school with Cum Laude Honor
Education and Training
other,other,other
References
References available upon request.
Languages
- English
- Spanish
- French
- Chinese (Mandarin)
- Latin
- Japanese
Timeline
Shift Leader
Taco Bell
05.2023 - 06.2025
Waitress
Applebee’s
05.2020 - 05.2023
Assistant Manager
Wendy’s
11.2016 - 02.2019
Sales Representative
Aeropostale
07.2016 - 12.2016
Line Attendant
Golden Corral
10.2015 - 03.2016
Bachelor of Science - East Asian Studies
University of Maryland University College
06.2015 - 02.2026
Supply Administration/Operations Specialist
United States Marine Corps
05.2014 - 11.2015
Bachelor of Science - Criminal Justice
SUNY College At Brockport
Associate of Science -
Monroe Community College
Webster-Schroeder High School