Destinee Rivers

• Organized and maintained filing systems for confidential documents.
• Scanned documents into digital formats ensuring accuracy of content.
• Utilized computer software programs to create reports, labels, forms.
• Performed data entry and record-keeping tasks.
• Reviewed files, records and other documents to obtain information or respond to requests.
• Followed confidentiality rules to preserve data quality.
• Typed, formatted, and edited documents.
• Opened, sorted and routed incoming mail and prepared outgoing mail.
• Developed organizational filing systems for confidential customer records and reports.
• Sorted and distributed incoming mail, dispersing to appropriate departments.

• Utilized specialized software applications related to the job role.
• Reviewed existing information for accuracy and made necessary corrections.
• Collected and organized information for entry, prioritizing entries to increase efficiency.
• Transferred data from hard copies to digital databases
• Followed data program techniques and procedures to maintain data entry requirements.
• Stored hard copies of data in organized files to optimize retrieval.

• Greeted customers and provided them with assistance upon request.
• Provided detailed information to customers regarding their healthcare.
• Answered customer inquiries in a timely manner over the phone.
• Responded to customer complaints and escalated issues when necessary.
• Verified customer information and updated records accordingly.
• Maintained accurate documentation of all interactions with customers in a customer relationship management database.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Contacted veterans health providers to set appointments and give information regarding health needs.
• implemented HIPAA policies and procedures.

Sorted and distributed incoming mail.

Coordinated comprehensive mail sorting and distribution.

Organized letters and packages.

Handled client inquiries efficiently.

Maintained efficiency in mailing processes.

Handled all incoming and outgoing shipments efficiently.