Destinee Roberts
Ponca City,OK
Summary
Dynamic professional with a strong work ethic and expertise in client relations, honed at Skyler Conway State Farm. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Skilled in utilizing CRM software and fostering teamwork, leading to improved retention rates and positive client feedback.
Offering blend of organizational and planning skills, eager to contribute to dynamic team environment. Brings foundational understanding of event logistics and project management, demonstrating ability to quickly adapt and learn new concepts. Ready to use and develop strong communication and problem-solving skills in an administrative assistant role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Billing and Claims Insurance Agent
Skyler Conway State Farm
08.2025 - Current
- Assisted clients in identifying insurance needs and selecting appropriate coverage options.
- Educated customers on policy features and benefits to enhance understanding and engagement.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Handled complaints effectively, maintaining customer satisfaction through active listening and problem-solving.
- Utilized CRM software to track customer interactions and follow up on outstanding issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Banker
Equity Bank
01.2025 - 08.2025
- Assisted clients in selecting appropriate banking products and services.
- Processed customer transactions efficiently while ensuring compliance with bank policies.
- Developed strong relationships with clients, enhancing customer satisfaction and loyalty.
- Educated clients on digital banking tools, promoting enhanced user experience and security.
- Collaborated with team members to meet branch goals and improve service delivery.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Cross-sold bank products and services to meet customer needs and provide options.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Verified customer identity and reviewed documentation for accuracy.
Teacher
Bright Beginnings Daycare
07.2023 - 03.2024
- Developed engaging lesson plans to facilitate student learning and comprehension.
- Implemented classroom management strategies to maintain a productive learning environment.
- Collaborated with colleagues to assess student progress and adapt teaching methods accordingly.
- Utilized educational technology tools to enhance instructional delivery and student engagement.
- Communicated effectively with parents regarding student performance and classroom activities.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Education
High School Diploma -
Ponca City Highschool
Ponca City, OK05-2023
Skills
- Client relations
- Student engagement
- Growth mindset
- Public speaking
- Child development
- Attention to detail
- Time management
- Teamwork and collaboration
- Computer skills
- Flexible schedule
- Issue resolution
- Event planning
- Scheduling
- Documentation and reporting
- Recordkeeping
- Calendar management
- Strong work ethic
- Problem-solving
- Organizing and preparing meetings
- Filing and recordkeeping
- Client advocacy
Certification
CPR Certified
Timeline
Billing and Claims Insurance Agent
Skyler Conway State Farm
08.2025 - Current
Banker
Equity Bank
01.2025 - 08.2025
Teacher
Bright Beginnings Daycare
07.2023 - 03.2024
High School Diploma -
Ponca City Highschool