Destinee Roland
Mount Juliet,TN
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Brookside Property Services
08.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Cosmetics Associate
The Brow Game
03.2022 - Current
- Maintained a clean and organized work environment, ensuring optimal working conditions for all staff members.
- Improved customer retention rates by offering personalized consultations to address individual needs and preferences.
- Promoted salon''s products and services, contributing to increased sales and overall business growth.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
Leasing Consultant
Bridge Management
01.2022 - 02.2023
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Generated leads for sales and rental properties through cold calls and referrals.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Education
Associate of Arts - Micro-Blading
Om Design
Houston, TX01.2022
High School Diploma -
Hillsboro High School
Nashville, TN05.2016
Skills
- Operations Management
- Task Delegation
- Employee Performance Evaluations
- Recruiting and Interviewing
- Money Handling
- Customer Relationship Management (CRM)
- Strategic Planning
- Employee Performance Evaluation
- Sales Strategies
- Consulting
- Business Development
- Team Motivation
- Sales Growth
- Process improvement
- Creative thinking
- Problem-solving abilities
- Compliance understanding
- Client relationship management
- Goal setting
- Task prioritization
- Performance management
- Corporate social responsibility
- Adaptability and flexibility
- Customer Service
- Good Judgment
- Team Development
- Computer Skills
- Onboarding and Orientation
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
- Achieved my leasing skills by completing my goals with accuracy and efficiency.
Certification
- Licensed Leasing Consultant
- Licensed Micro-blading, Tattoo Artist
- Pre-school Teacher Certification
Timeline
Assistant Manager
Brookside Property Services
08.2023 - Current
Cosmetics Associate
The Brow Game
03.2022 - Current
Leasing Consultant
Bridge Management
01.2022 - 02.2023
Associate of Arts - Micro-Blading
Om Design
High School Diploma -
Hillsboro High School
- Licensed Leasing Consultant
- Licensed Micro-blading, Tattoo Artist
- Pre-school Teacher Certification
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