Destinee Simpson
Greensburg,PA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SR CDR, COMPLAINT & APPEALS OPS, MSO GRIEVANCE
Aetna, a CVS Health
Monroeville, PA
04.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Server/Hostess
KINGS FAMILY RESTAURANT
Greensburg, PA
05.2023 - 01.2026
- Prepare restaurant tables with special attention to sanitation and order
- Attend to customers upon entrance
- Present restaurant menus and help customers select food/beverages
- Take and serve orders
- Answer questions or make recommendations for complementary products
- Collaborate with other restaurant servers and kitchen/bar staff
- Deal with complaints or problems with a positive attitude
- Issue bills and accept payment
- Providing guests with menus and answering any initial questions.
- Seating guests at tables or in waiting areas.
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
- Engaging with guests to ensure they're happy with food and service.
- Responding to complaints and helping to resolve them.
- Answering phone calls, taking reservations and answering questions.
- A knowledge of the menu.
- Helping out with other positions in the restaurant as needed.
- Providing great customer service.
Customer Care Representative
CVS Health
Monroeville, PA
08.2023 - 04.2025
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
School Aide
Maxim Healthcare Staffing
Greensburg, PA
09.2022 - 05.2023
- Provide instructional reinforcement under the direction of the classroom teacher in executing lesson plans
- Serve as a positive, nurturing guide for students
- Model professional and ethical standards when dealing with students, parents, staff, and community, following and upholding school rules and standards
- Safely supervise students in both instructional and assessment activities in and out of the classroom
- Participate in planning sessions with the learning team, communicating with parents and school officials as needed
- Co-teach lesson components as determined by the teacher, leading small-group or individual instruction and discussion, and reviewing classwork material
- Attend to students' physical, personal, academic, and emotional needs; help with translation and hygienic needs when necessary
- Organize classroom and teaching materials; verify and track student attendance
- Perform clerical duties such as typing, filing, and photocopying; grade tests and homework, recording the results
- Establish and maintain collaborative working relationships with students, parents, and staff to enhance the instructional environment; participate in parent-teacher and faculty meetings and events
Lead Teacher
KinderCare Learning Centers
North Huntingdon, PA
03.2021 - 05.2023
- Assumes responsibility for operation of the Center in the absence of the Director, as appointed.
- Assists in the design and implementation of education programs, including in-service staff training programs.
- Assists in planning and attending special programs and activities related to the center.
- Attends and engages in staff and parent meetings, including biannual Parent/Teacher conferences.
- Attends and engages in ongoing professional development to improve personal and professional skills.
- Keeps current with all credentials and degrees in accordance with all accrediting and regulatory bodies.
- Conducts regular team meetings with support staff.
- Monitors and supervises daily activities of assigned support staff.
- Supervises and assists assigned support staff with special problems or situations involving staff, families, or children.
- Supports the professional growth of colleagues by sharing materials and information and providing helpful feedback and encouragement.
- Responsible for annual performance evaluation of assigned support staff.
- Supervises and guides student interns and work study students in classroom, including required evaluations.
- Maintains child-staff and group size ratios at all times.
- Uses and promotes positive guidance techniques.
- Communicates with children on their developmental level.
- Establishes routines with smooth transition periods.
- Encourages children to be independent.
- Designs appropriate room arrangement to support goals of the program.
- Maintains a safe & healthy environment and notifies the administration of maintenance issues.
- Maintains classroom inventory and assists in the purchase of equipment and supplies in accordance with classroom budget.
- Provides a balance between child-initiated and teacher-initiated activities.
- Provides a developmentally appropriate and integrated curriculum that meets the needs of individual children.
- Plans and implements culturally diverse experiences that support families.
- Maintains and posts written curriculum plans.
- Eats all meals with children and assists in development of good nutrition habits and socialization skills.
- Assists children in establishing good habits of toileting and personal hygiene.
- Assesses children’s needs and developmental progress on an on-going basis.
- Involves classroom team in formal observations and assessments.
- Uses assessments to plan curriculum.
- Meets with individual parents as required on matters involving child or Center policies.
Resident Care Aide (Memory Care)
Newhaven Court at Lindwood
Greensburg, PA
01.2021 - 03.2021
- Assisting clients with care such as grooming, washing and maintaining personal hygiene standards
- Preparing and serving healthy, nutritious meals, taking into account any special dietary needs and personal preferences
- Identifying activities that would appeal to the patients and ensuring that they are suitably stimulated
- Preparing food and drinks for patients
- Contributing to a clean, well-organized and pleasant environment for all patients
- Performing light housekeeping duties
- Lifting, moving, positioning and transporting clients
- Providing social companionship
- Ensuring clients take their prescribed medication on time
- Assisting with physical therapy exercises
- Escorting clients to and from appointments
- Taking clients’ temperatures, pulse and weight
- Following care plans created by medical staff
- Running errands for clients or accompanying them on errands
- Reporting any changes in health or behavior
Floater Teacher
Best Day Ever! Learning Center
Greensburg, PA
08.2020 - 01.2021
- Assist Lead Teacher in preparing, implementing, and evaluating daily classroom activities
- Assist Lead Teacher in ensuring that children are taught and supervised in a consistent manner.
- Assist the Teacher in ensuring all children are within sight and sound at all times
- Take responsibility for the children when the Teacher is not present and a substitute is present
- Assist Lead Teacher and parents in providing for daily needs and routines
- Assist the Teacher in ensuring all children are signed in and out by the parent daily utilizing the attendance form and the Sign In and Out Forms
- Assist the Lead Teacher and parents in maintaining a safe and healthy environment.
- Share the responsibility of maintaining orderliness and cleanliness in the classroom to include but not limited to janitorial duties as assigned by teacher such as: sterilization of toys, sweeping and mopping of floors in bathroom and classrooms, cleaning and sterilizing of toilet and sinks
- Assist in planning and involving parents and children in the preparation of nutritious foods and cleanup at meal time
- Assist with daily personal hygiene of the children such as diapering, feeding, tooth brushing, toileting, hand-washing, and resting
- Share the responsibility of providing appropriate care for children with disabilities
- Maintain positive communication with parents
DIETARY AIDE
NEWHAVEN COURT AT LINDWOOD
Greensburg, PA
09.2015 - 04.2016
- Reviewing patients' dietary requirements and preferences and discussing them with Dieticians to develop healthy menus and nutritional care plans.
- Preparing individual dietary menus based on patients' medical conditions, physical health, preferences, and distastes.
- Assisting with meal preparation and serving.
- Inspecting special diet trays to ensure they comply with the dietary restrictions.
- Monitoring patients' eating habits and reporting problems with swallowing, chewing, or loss of appetite.
- Counseling and educating patients and their families on proper nutrition.
- Assisting the Cook with determining kitchen supplies and stock for the day, as well as checking and maintaining stock levels.
- Assisting with cleaning duties in the kitchen and dining areas.
- Maintaining current knowledge of recent health food trends and cooking techniques.
- Alzheimers and Dementia Training. As well as OSHA Training.
Education
General Educational Diploma - undefined
Ged Program
Jeannette, PA09.2019
Skills
- Sales
- Microsoft Excel
- Memory Care
- Dementia Care
- Guest services
- Babysitting
- POS
- Teaching
- Vital signs
- Food industry
- Customer service (1 year)
- Typing
- Microsoft Outlook
- Caregiving
- Toddler Care
- Infant Care
- Host/hostess experience
- Laundry
- Microsoft Office
- Food handling
- Organizational skills
- Dietary Aide Experience
- Hospitality
- Computer literacy
- Google Docs
- Alzheimer's Care
- Training & development
- Childcare
- Writing Skills
- Phone etiquette
- Food safety
- Senior Care
- Supervising Experience
- Microsoft Publisher
- Microsoft Word
- Dietary aide experience
- Cleaning Experience
- Medical office experience
- Meal Preparation
- English
Certification
- CPR/First Aid February 2022 to February 2024
- Food Handler Certification
- First Aid Certification
- CPR Certification
Additional Information
- COMMUNCATION SKILLS DEPENDABLE
- HIGH ETHICAL STANDARDS CRITICAL THINKER
- OPEN MINDED SELF-MANAGEMENT
Timeline
SR CDR, COMPLAINT & APPEALS OPS, MSO GRIEVANCE
Aetna, a CVS Health
04.2025 - Current
Customer Care Representative
CVS Health
08.2023 - 04.2025
Server/Hostess
KINGS FAMILY RESTAURANT
05.2023 - 01.2026
School Aide
Maxim Healthcare Staffing
09.2022 - 05.2023
Lead Teacher
KinderCare Learning Centers
03.2021 - 05.2023
Resident Care Aide (Memory Care)
Newhaven Court at Lindwood
01.2021 - 03.2021
Floater Teacher
Best Day Ever! Learning Center
08.2020 - 01.2021
DIETARY AIDE
NEWHAVEN COURT AT LINDWOOD
09.2015 - 04.2016
General Educational Diploma - undefined
Ged Program