Destinee Cotherman

• Receive written prescription or refill requests and verify that information is complete and accurate
• Answer telephones, responding to questions or requests
• Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
• Receive and store incoming supplies, verify quantities against invoices, check for expired medications in current inventory, and inform supervisors of stock needs and shortages.
• Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
• Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.

• Greet customers and ascertain what each customer wants or needs
• Describe merchandise and explain use, operation, and care of merchandise to customers
• Answer questions regarding the store and its merchandise
• Inventory stock and requisition new stock
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Built relationships with customers to encourage repeat business.

• Have had the opportunity to perform multiple positions through over 6 years at sterling hills including,

-Weekend RN supervisor

-Charge nurse

-Admissions nurse

-Assisted with MDS

-Wound care/treatments nurse

-On call for the past 4 years

-Nursing management

-Assistant Director of Nursing for last 16 months

• Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
• Oversaw and approved recruitment, hiring and orientation of new nursing staff.
• Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
• Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
• Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
• Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
• Collaborated with interdisciplinary teams to develop comprehensive care plans for patients with complex needs.
• Managed care from admission to discharge.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Implemented medication and IV administration, catheter insertion, and airway management.
• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Managed staffing schedules, ensuring adequate coverage for all shifts while minimizing overtime costs.
• Audited charts and reviewed clinical documents to verify accuracy.
• Promoted a safe and healthy work environment through adherence to infection control policies and procedures.
• Identified department issues to recommend corrective actions.
• Managed budgets effectively, identifying cost-saving measures while maintaining high-quality patient care standards.
• Oversaw quality assurance initiatives to identify areas of improvement within the department and implement corrective action plans accordingly.
• Promoted a culture of safety within the nursing unit, conducting regular in-service trainings on safe patient handling techniques.
• Elevated teamwork among staff members through open communication channels, fostering a collaborative work environment conducive to problem-solving and continuous learning.
• Developed strong relationships with community partners to facilitate continuity of care for patients transitioning between healthcare settings.