Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destinee Surber

Aurora,Co

Summary

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

11
11
years of professional experience

Work History

Medical Assistant

Advanced Dermatology and Cosmetic Surgery
06.2021 - Current
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Oriented and trained new staff on proper procedures and policies.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Maintained a safe and clean clinical environment
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.
  • Maintaining compliance standard set forth by ADCS
  • Assisting regional manager with running the clinic location, including managing staff in interim of having no location manager

Administrative Staff/ Receptionist

Advanced Dermatology and Cosmetic Surgery
09.2016 - 06.2021
  • Collected payments, processed transactions and updated relevant records.
  • Preparing and completing medical records request
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered and directed calls accordingly.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Resolved customer problems and complaints.
  • Demonstrated strong multitasking abilities
  • Maintained confidentiality of information regarding clients and company.
  • Developed and maintained courteous and effective working relationships.
  • Monitored office supplies by checking inventory and placing orders.
  • Assisted patients in understanding insurance benefits and billing concerns, leading to a positive experience during their visit.
  • Comprehensive knowledge of all cosmetic products and procedures.

Front Office Coordinator

AboutSkin Dermatology and Dermsurgery
07.2015 - 09.2016
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
  • Managed high call volumes effectively,
  • Interceded between employees during arguments and diffused tense situations.
  • Assisted in training of new front office staff, sharing best practices and procedures.
  • Worked effectively in fast-paced environments.

Front Office Receptionist

AboutSkin Dermatology and Dermsurgery
05.2013 - 09.2016
  • Greet patients and visitors in a courteous and friendly manner
  • Screen calls, arrange appointments and referrals
  • Take clear and concise phone messages
  • Maintain order and file charts
  • Daily supervisor of all front office employees
  • Training of all new employees in regards to daily office operations
  • Assist in annual evaluation of employee performance including recommendations to practice administration.
  • Act as a liaison between patients and physicians
  • Any duties relating to the business operation of the medical practice that may be assigned by the physician or office manager.
  • Comprehensive knowledge of all cosmetic products and procedures.

Education

High School Diploma -

Smoky Hill High School
Aurora, CO
05.2013

Skills

  • Customer Service
  • HIPAA Compliance
  • Medical terminology knowledge
  • Patient Care Coordination
  • Inventory Management
  • Team Leadership
  • Staff Training and Development
  • Verbal and written communication
  • Multitasking Abilities
  • Problem-Solving
  • Scheduling and Coordinating
  • Reliability

Timeline

Medical Assistant

Advanced Dermatology and Cosmetic Surgery
06.2021 - Current

Administrative Staff/ Receptionist

Advanced Dermatology and Cosmetic Surgery
09.2016 - 06.2021

Front Office Coordinator

AboutSkin Dermatology and Dermsurgery
07.2015 - 09.2016

Front Office Receptionist

AboutSkin Dermatology and Dermsurgery
05.2013 - 09.2016

High School Diploma -

Smoky Hill High School

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Destinee Surber