Summary
Overview
Work History
Education
Skills
Timeline
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Destinee Sutherland-King

Miami,FL

Summary

A committed professional with over 8 years of exceptional customer service, specifically safety and hospitality focused. Natural and adaptable leader experienced in a multicultural population while being a welcoming team player.

Overview

5
5
years of professional experience

Work History

Event Planning Assistant

Unforgettable Times Llc
09.2022 - 09.2023
  • Exceeded client expectations through exceptional attention to detail, from the planning stages to event wrapup.
  • Increased client satisfaction by proactively addressing concerns and providing timely solutions for any issues that arose during events.
  • Boosted team productivity by efficiently delegating tasks among staff members according to individual strengths and skill sets.
  • Maintained a high level of professionalism and composure in stressful situations, effectively troubleshooting issues as they arose.
  • Generated detailed reports post-event to analyze success factors and areas of improvement, informing future planning efforts.

Flight Attendant

Spirit Airlines Inc.
04.2021 - 02.2023
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.

Customer Relations Manager /Head Bartender

Loafers
02.2019 - 03.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming and positive experiences
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Bartender/Bottle girl

Nottinghams
06.2018 - 03.2020
  • Provided outstanding service and attention to all guest including international customers, tourist and business travelers, and proved the ability to multitask, handle large crowds, resolve customer service issues and excel within a high volume, high pressure setting.

Call Center Sales Representative

Comcast
10.2018 - 11.2019
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
  • Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.

Education

No Degree - Private Pilot License

Wayman Aviation
Pembroke Pines, FL
12.2024

Associates Degree - Mass Communications and Broadcasting

Iowa Western Community College
05.2017

Skills

Sales Skills

Customer Service

Communication

Product Knowledge

Relationship Building

Time Management

Problem Solving

Teamwork

Adaptability

Tech Savvy

Active Listening

Data Entry

Timeline

Event Planning Assistant

Unforgettable Times Llc
09.2022 - 09.2023

Flight Attendant

Spirit Airlines Inc.
04.2021 - 02.2023

Customer Relations Manager /Head Bartender

Loafers
02.2019 - 03.2020

Call Center Sales Representative

Comcast
10.2018 - 11.2019

Bartender/Bottle girl

Nottinghams
06.2018 - 03.2020

No Degree - Private Pilot License

Wayman Aviation

Associates Degree - Mass Communications and Broadcasting

Iowa Western Community College

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Destinee Sutherland-King