Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Sales Associate
Victoria's Secret & PINK
02.2016 - 12.2022
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Maintained customer satisfaction with quick and professional handling of product returns.
Increased sales by offering advice on purchases and promoting additional products.
Greeted customers, helped locate merchandise and suggested suitable options.
Listened to customer needs and desires to identify and recommend optimal products.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Managed efficient cash register operations.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Supported loss prevention goals by monitoring shopper behavior.
Displayed merchandise by arranging in appealing ways to boost sales.
Sales Associate
Abercrombie & Fitch
07.2015 - 02.2016
Developed, marketed and sold full range of products and support services.
Educated associates on market trends and stayed up-to-date on forecasts.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Alerted customers to upcoming sales events and promotions.
Sales Associate
Hollister
03.2015 - 02.2016
Tracked stock using company inventory management software.
Loaded and unloaded merchandise using ladder and pallet jack.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Prepared large cash deposits with zero discrepancies.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Achieved perfect attendance and on-time record.
Solved customer challenges by offering relevant products and services.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.