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Destinee Thomas
Professional Service Representative
Lancaster,CA
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
5
5
years of professional experience
Work History
Sales Associate
TJ Maxx, TJX Companies
10.2023 - 03.2025
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Merchandising Specialist
Floor & Decor
06.2021 - 06.2023
- Assisted in the installation of large-scale signs, resulting in successful project completion and positive client feedback.
- Developed strong relationships with suppliers, securing high-quality materials at competitive prices for maximum cost savings.
- Designed eye-catching window displays and promotional materials, contributing to increased foot traffic for client businesses.
- Changed displays to reflect new promotions.
- Achieved consistent store appearance through meticulous attention to detail while arranging product displays and maintaining visual standards.
- Improved customer satisfaction by ensuring products were always available, well-presented, and accurately priced.
- Tracked and reported key item performance.
Cashier
Raising Cane's
05.2020 - 05.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Medical Assisting -
University of Antelope Valley
Lancaster, CA04.2019
Skills
- Effective communication
- Accurate cash handling
- Dining maintenance
- Problem-solving skills
- Customer Needs Assessment
- Cash Register Operation
- Effective multi-tasking
- Listening skills
- Exceptional customer service
- Teamwork and collaboration
- Time management
- Reliable and punctual
Accomplishments
- Increased productivity 30% by implementing several process improvements.
- Exceeded monthly quota 9 times within one year.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Software
Interests
Working with kids
Drawing
Skills
Positive and professional
Reliable and punctual
POS system operation
Product sales
Multi-tasking strength
Written and oral communication skills
Problem-solving
Customer engagement
Cash register operation
Excellent people skills
Teamwork and collaboration
Time management
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteSkills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Excellent people skills
Timeline
Sales Associate
TJ Maxx, TJX Companies
10.2023 - 03.2025
Merchandising Specialist
Floor & Decor
06.2021 - 06.2023
Cashier
Raising Cane's
05.2020 - 05.2021
Medical Assisting -
University of Antelope Valley
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