Destinee Toilolo
Project Coordinator
Las Vegas
Summary
Resourceful and personable Project Coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
8
8
years of professional experience
Work History
Project Coordinator II
PLI Card Marketing Solutions
04.2024 - Current
- Managed multiple high priority projects to stay on schedule by managing deadlines, prioritizing needs and adjusting workflows.
- Maintained database and spreadsheets with accurate inventory and status.
- Consistently communicated project progress to clients, providing them with timely updates and transparent communication throughout the project.
- Monitored project progress, identified risks and took corrective action as needed.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Responded effectively to requests, ensuring inquiring parties received crucial material information.
Project Coordinator I
PLI Card Marketing Solutions
01.2024 - 04.2024
- Developed job files for every project whole ensuring data remained up to date.
- Prioritized tasks and delegated responsibilities, leading to faster project completion times.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables and milestones.
- Protected corporate and client information by strictly adhering to data safety measures.
Benefits Application Coordinator
Gravie
07.2023 - 01.2024
- Remote.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Coordinated open enrollment events to educate employees on benefits options and encourage informed decisionmaking.
- Served as primary point of contact for employee benefits inquires, resolving issues promptly and accurately.
- Coordinated and managed all aspects of annual benefit plan renewals-ensuring a seamless transition for employees while minimizing disruption to ongoing operations.
Service Coordinator Team Lead
Coin Cloud
02.2021 - 06.2023
- Developed productive working relationships with third party contracted professional technicians around the nation along with independent ATM providers/ services.
- Initiated contact with appropriate service providers to request technical support services to schedule and confirm service appointments.
- Developed efficient processes and procedures to achieve completion of the service projects.
- Participated in meetings with directors to discuss KPIs and strategies for success of the company.
- Prepared reports on service performance metrics and key indicators for management review.
- Coordinated and monitored service activities to confirm all work requirements were met.
Service Dispatcher
Coin Cloud
10.2020 - 01.2021
- Answered in bound phone calls and responded to service emails.
- Facilitated communications between customers and field service technicians to answer questions and resolve technical concerns.
- Communicated with the warehouse team to properly troubleshoot our In-House BTM product effectively.
- Provided 1099 technicians with step by step directions on service products and technical support procedures until resolution was found.
Tesla Experience Specialist
Tesla
05.2019 - 03.2020
- Planned, designed and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Developed and maintained positive relationships with community via email, phone and face to face outreach.
- Drafted project reports to identify successful outcomes insights and future recommendations.
- Prepared and submitted project invoices for review and approval.
Technical Support Team Lead
Asurion
03.2017 - 09.2019
- Implemented and internal knowledge base for quick access to troubleshooting efficiency.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Developed comprehensive training programs for new hires, resulting in faster ramp-up times and increased productivity levels.
- Coordinated schedules for after-hours support coverage, maintaining availability during peak business hours without compromising work-life balance for employees.
- Created detailed reports on team performance metrics, presenting valuable insights to senior management during quarterly reviews.
- Fostered a positive work environments through open communication and proactive conflict resolution tactics.
Inside Sales/ Delivery Advisor
Tesla
09.2018 - 04.2019
- Maximizing and leveraging phone time, including pre-call planning, and adherence to activity metrics.
- Working with new and existing reservation holders to convert their reservation into a production order to achieve expected build, shipment and delivery objectives.
- Provided guidance on marketing and sales strategies to help clients reach new customers and increase revenue.
- Responsible for responding to all reservation and new ownership inquiries from multiple contact channels in a timely and accurate manner.
- Keeping up with industry trends and best practices, including utilization of new technology and web resources.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
Verizon Technical Support
Asurion
10.2016 - 02.2017
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Utilized diagnostic tools effectively to identify root causes of technical problems accurately and consistently.
- Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
- Provided exceptional technical support for software and hardware, resolutions in reduced downtime for clients.
Education
Associate of Arts - Journalism/ Advertising - Public Relations
College of Southern Nevada
Las Vegas, NV 05.2001 -
Skills
Project Coordination
Time Management
Technical Support - Troubleshooting
BTM Knowledge
Schedule Management
Creative Marketing
Attention to Detail
Multiple Priorities Management
Training & Development
Software
- Microsoft Office - Excel, Word & Powerpoint
- Google - Sheets, Docs & Drive
- Salesforce
- Netsuite
- Ring Central
- WeConnect
- Monarch
- CRM
- Oracle
Timeline
Project Coordinator II
PLI Card Marketing Solutions
04.2024 - Current
Project Coordinator I
PLI Card Marketing Solutions
01.2024 - 04.2024
Benefits Application Coordinator
Gravie
07.2023 - 01.2024
Service Coordinator Team Lead
Coin Cloud
02.2021 - 06.2023
Service Dispatcher
Coin Cloud
10.2020 - 01.2021
Tesla Experience Specialist
Tesla
05.2019 - 03.2020
Inside Sales/ Delivery Advisor
Tesla
09.2018 - 04.2019
Technical Support Team Lead
Asurion
03.2017 - 09.2019
Verizon Technical Support
Asurion
10.2016 - 02.2017
Associate of Arts - Journalism/ Advertising - Public Relations
College of Southern Nevada
05.2001 -
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