Destinee Treinen
Pleasant Plain,OH
Summary
Driven professional with a proven track record in classroom management and customer service, demonstrated at Childtime Learning Center. Excelled in creating engaging learning environments and resolving customer disputes with empathy, enhancing satisfaction and loyalty. Skilled in critical thinking and materials preparation, achieving significant improvements in student engagement and customer relations.
Overview
5
5
years of professional experience
Work History
Teacher's Assistant
Childtime Learning Center
01.2022 - 11.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Customer Service Representative
Hustler Hollywood Monroe
12.2020 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Lead Teacher
Morrow Early Childhood Development Center
01.2018 - 03.2020
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Education
High School Diploma -
Ohio Connections Academy
Remote, Ohio01.2017
Skills
- Classroom Management
- Materials Preparation
- Student Engagement
- Class coordination
- Small Group Supervision
- Classroom Supervision
- Safety Guidelines
- Group and individual instruction
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
Timeline
Teacher's Assistant
Childtime Learning Center
01.2022 - 11.2022
Customer Service Representative
Hustler Hollywood Monroe
12.2020 - 10.2021
Lead Teacher
Morrow Early Childhood Development Center
01.2018 - 03.2020
High School Diploma -
Ohio Connections Academy