Destinee Utley
San Jose,CA
Summary
Understanding Peer Support Specialist knowledgeable in care system navigation and willing to share life experiences related to mental illness, homelessness and justice involvement and the journey through recovery. Offers hope for those ready to make a change.
Overview
11
11
years of professional experience
Work History
Housing Program Specialist
Roots Community Health
03.2024 - Current
- Conducted thorough eligibility assessments, ensuring only qualified applicants were admitted into the program.
- Facilitated timely disbursements of rental assistance funds, supporting tenant stability in affordable housing units.
- Participated in ongoing professional development opportunities to remain current on industry trends and best practices in affordable housing administration.
- Completed data entry, maintained filing system for housing program participants and entered and retrieved data for accuracy, completeness and privacy.
- Provided outreach services to our vulnerable population such as distributing food boxes, hygiene, and obtaining referral and services from community resources.
- Maintained qualified members caseload in HMIS
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Mental Health Peer Support Worker
Santa Clara County Office Of Diversion And Reentry
10.2023 - 01.2024
- Increased client engagement by actively listening and providing empathetic support during individual sessions.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to clients'' needs.
- Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner.
- Assisted clients in setting realistic goals for recovery and provided guidance on steps towards achieving them.
- Provided crisis intervention support, helping clients navigate through challenging situations with appropriate resources and referrals.
Owner
Friendly Green Housekeeping
03.2014 - 01.2020
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
Education
CADAC Certification - Alcohol And Drug Studies
San Jose City College
San Jose, CA05-2026
Skills
- Resource Navigation
- Boundary Setting
- Motivational Interviewing
- Collaborative Approach
- Relapse Prevention
- Peer Advocacy
- Interpersonal abilities
- Family Assistance
- Mental Health Services
- Relationship-building skills
- Patient Intake
- Crisis Management
- Homelessness prevention
- Recovery planning
- Stress reduction techniques
- Self-care management
- Referral assistance
- Recovery guidance
- Mental health services
- Case management
- Trauma-informed care
- Team collaboration
- Mental health support
Timeline
Housing Program Specialist
Roots Community Health
03.2024 - Current
Mental Health Peer Support Worker
Santa Clara County Office Of Diversion And Reentry
10.2023 - 01.2024
Owner
Friendly Green Housekeeping
03.2014 - 01.2020
CADAC Certification - Alcohol And Drug Studies
San Jose City College
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