Dynamic and dedicated entry-level professional with a strong foundation in customer service. Proven ability to manage customer interactions with tact and empathy, ensuring high levels of satisfaction. Possesses excellent communication and problem-solving skills, with a keen attention to detail and a commitment to providing exceptional service. Demonstrates the ability to work collaboratively in team environments while maintaining a positive attitude and a strong work ethic. Ready to contribute to a progressive organization by leveraging a customer-centric approach and a passion for continuous learning and development.
Peace River Center, Volunteer Advocate, 2018, 2019, Provide emotional support and actively listen to clients, helping them articulate their needs and concerns., Inform clients about available services, programs, and resources within the facility and the wider community., Respond to clients in crisis situations with calmness and empathy, employing de- escalation techniques to manage distress., Maintain accurate and confidential records of client interactions, advocacy efforts, and any incidents or progress.