Destinee Vigil
Taos,NM
Summary
Accomplished in workflow optimization techniques implementation which increase productivity and maintain business integrity and quality of service. Hardworking and passionate with strong organizational skills eager to secure the Taos AGM position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Property Caretaker
Vacasa
04.2023 - Current
- Built positive professional customer/Home Owner relationships for high satisfaction levels.
- Addressed maintenance needs for multiple properties
- Inspect home conditions and implemented corrective repairs to maintain safety and use.
- Resolved customer complaints quickly and courteously to maintain satisfaction.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Housekeeper
Vacasa
02.2022 - 03.2023
- Adhered to professional house cleaning checklist.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Maintained clean and comfortable environments in homes by vacuuming, cleaning windows, and dusting.
Receptionist Administrator
Rio Grande Foot & Ankle Specialits
09.2019 - 01.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective clients.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Lead Certified Pharmacy Technician
Walmart Pharmacy
02.2011 - 06.2019
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured and compounded medications following standard procedures.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
UNM Taos 2009-2011
TaosSkills
- Guest Relations
- Team Collaboration
- Problem-Solving Skills
- Inventory Control
- Supply Management
- HIPAA
- Guest Services
- Customer Service
- Safety Regulations
- Complex Problem-Solving
- Time Management
- Supervision and Leadership
Timeline
Property Caretaker
Vacasa
04.2023 - Current
Housekeeper
Vacasa
02.2022 - 03.2023
Receptionist Administrator
Rio Grande Foot & Ankle Specialits
09.2019 - 01.2022
Lead Certified Pharmacy Technician
Walmart Pharmacy
02.2011 - 06.2019
UNM Taos 2009-2011