Destinee Ward
Summary
Earnest individual with experience in human services provides support and guidance to needy individuals. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Owner and Operator
DKWVending LLC
02.2020 - Current
- Successfully acquired and managed a portfolio of nine vending machines throughout Indiana.
- Conduct regular maintenance and restocking to ensure machines are in optimal working condition.
- Implemented data-driven strategies to optimize product selection, resulting in a 60% increase in sales
- Monitored inventory levels, placed orders, and managed vendor relationships to ensure a steady supply of products
- Established and maintained strong relationships with location partners to secure prime vending locations
- Addressed customer concerns and complaints promptly, ensuring high levels of customer satisfaction
- Maintained accurate financial records, including income and expenses, to track profitability.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
INAAP CARE Program Manager
Indiana Chapter American Academy of Pediatrics
Indiana
05.2022 - Current
- Building a new program within INAAP from the ground up.
- Serve families throughout the state of Indiana who has children in need of mental health services.
- Build and maintain a database of available mental health services in the state.
- Manage staff who will directly help families connect to those services.
- Supervising program execution, recruiting, and training staff.
- Provides updates on project status to the executive director.
- Set annual, monthly, and weekly goals for the INAAP Mental Health Referral Program.
- Foster a culture of robust and comprehensive documentation.
- Ensure HIPPA compliant along with other standards, guidelines, and procedures.
- Collaborate with community providers and organizations to support individuals in accessing resources.
- Hiring staff: this includes developing job descriptions, preparing advertisements, checking application forms, shortlisting, interviewing, and selecting candidates Review resumes and credentials for appropriateness of skills, experience, and knowledge in relation to position requirements.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Genomics and Newborn Screening Educator
Indiana Department Of Health
Indiana
08.2021 - 05.2022
- Conducted an intensive educational program among physicians, hospitals, public health nurses, and the public about the state policies, protocols, and disorders the GNBS program covers.
- Created and disseminated education and marketing materials. program projects, and initiatives.
- Created and disseminated education and marketing materials
- This included infographics, brochures, newsletter content, webpage content, etc.
- Scheduled meetings for educational opportunities with GNBS stakeholders (e.g., birthing facility staff, primary care providers, community birth partners, and other medical professionals).
- Developed appropriate training for GNBS stakeholders and provided support regarding the GNBS program.
- Participated in the GNBS advisory board meetings.
- Collaborated with MCH Clinical staff to ensure streamlined education and outreach is achieved.
- Followed appropriate IDOH policies and protocols for approval of any public-facing materials.
Team Service Member
AmeriCorps, Intercollegiate YMCA
Indiana
10.2019 - 10.2021
- Complete neighborhood community beautification projects.
- Implement after-school programming and educational opportunities for youth.
- Serve the community and help facilitate programs for the children in the after-school program.
- Program planning
Education Specialist
Indiana Department Of Health
Indiana
01.2021 - 08.2021
- Developed educational materials for use with the public on the topic of folic acid.
- Independently learned how to create a quiz using Type Form and how to film, edit, structure, and add voice-over to video using Canva.
- Assisted and advanced in the statewide folic acid campaign.
- Created educational materials for OBGYN patients and providers incorporating having good health behaviors and making healthy choices before and after pregnancy for both mom and baby.
- Developed IN-Train module for OBGYN providers.
COVID-19 Contact Tracer
University Of Indianapolis
Indiana
03.2020 - 08.2021
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Performed record-keeping by logging client information within secure contact-tracing software.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Public Policy Assistant
Indiana Minority Health Coalition, IMHC
Indiana
01.2020 - 08.2020
- Researched maternal health and created a maternal health toolkit for legislatures and the community.
- Prepared various issue briefs.
- Worked on a virtual doula talk series with the Indiana Minority Health Coalition.
- Worked directly with a state representative, public policy assistants, and public policy and engagement VP.
Client Advocate
Pregnancy Resource Center Of The Poconos
Pennsylvania
01.2019 - 05.2019
- Updated and completed the Medical and PRCP policy and procedure manual.
- Redesigned the community referral list.
- Represented clients when given obstetric ultrasounds.
- Worked directly with agency supervisor, client services director, and development director.
School Teacher
ABC Daycare and Preschool
Pennsylvania
06.2016 - 08.2019
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Maintained a positive and professional classroom environment throughout the school year.
- Used learning stations to incorporate colors, shapes, and textures to help students develop communication skills and build relationships.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Engaged with children on an individual basis to build positive relationships and promote learning.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Organized and supervised large and small group activities.
- Monitored classroom to verify safe and secure environment.
Education
Master of Public Health (MPH) - Health Disparities
The University of Indianapolis
Indianapolis, IN08.2021
BS - Health Service Administration
East Stroudsburg University
East Stroudsburg, PA05.2019
Skills
- Proactive attitude
- Experience with Microsoft, Google, and Salesforce platform
- High energy contributor
- Self-motivated
- Culturally competent
- Organization and attention to detail
- Project Management
- Interpersonal Skills
- Good Judgment
- Sales and Marketing
- Problem-Solving
- Team Leadership
Additional Information
- Honors/Awards: , Grady's Gratitude Award of 2021, Public Health Graduate student of the year award 2021
Certification
CHES Certified: Certified Health Education Specialist
Timeline
INAAP CARE Program Manager
Indiana Chapter American Academy of Pediatrics
05.2022 - Current
Genomics and Newborn Screening Educator
Indiana Department Of Health
08.2021 - 05.2022
Education Specialist
Indiana Department Of Health
01.2021 - 08.2021
COVID-19 Contact Tracer
University Of Indianapolis
03.2020 - 08.2021
Owner and Operator
DKWVending LLC
02.2020 - Current
Public Policy Assistant
Indiana Minority Health Coalition, IMHC
01.2020 - 08.2020
Team Service Member
AmeriCorps, Intercollegiate YMCA
10.2019 - 10.2021
Client Advocate
Pregnancy Resource Center Of The Poconos
01.2019 - 05.2019
School Teacher
ABC Daycare and Preschool
06.2016 - 08.2019
Master of Public Health (MPH) - Health Disparities
The University of Indianapolis
BS - Health Service Administration
East Stroudsburg University