Destinee Watts
Pleasant Grove,AL
Summary
Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at quickly mastering new skills and working effectively unsupervised.
Overview
25
25
years of professional experience
Work History
Accounts Receivable Clerk
ADCS Clinics - Skin Pathology Associates
Homewood, AL
01.2022 - 11.2023
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Worked closely with internal teams to resolve customer billing and payment issues.
- Coded invoices and other records to maintain organized and accurate records.
- Reconciled ledger to validate payments accounted for and accurately posted.
- Educated customers to facilitate online invoices and payment remittances.
- Provided support in the development and maintenance of electronic data storage solutions.
- Reviewed existing documents for accuracy before archiving them electronically or physically.
- Analyzed current workflows and identified areas where improvements could be made.
- Tracked changes made to stored documents using version control software.
- Identified opportunities for streamlining processes through automation or digitization initiatives.
- Utilized scanning technology to process incoming documents.
- Organized paper files by date, type, or other criteria as directed by departmental guidelines.
Customer Success Specialist
Wells Fargo
Homewood, AL
03.2019 - 11.2021
- Answered inbound calls to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Mentored new employees on procedures and policies to maximize team performance.
Insurance Sales Representative
AIL - MacDonald Group
Hoover, AL
08.2018 - 10.2018
- Reached out to potential clients to schedule appointments.
- Evaluated customer desires and budgetary constraints to pick best products or services.
- Followed up with customers to check on changing needs and propose new offerings.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Upsold products to policyholders and potential new clients.
- Offered policy guidance and management to promote asset protection.
- Exceeded company sales goals for new policies.
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Office Manager
Rooms To Go
Hoover, AL
11.2015 - 07.2018
- Managed office inventory and placed new supply orders.
- Recruited and trained new employees to meet job requirements.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
Associates - Online
Kaplan University
Associates -
University of Phoenix
Phoenix, AZSkills
- 10-Key Proficiency
- Cash Deposit Preparation
- Timeline Planning and Management
- Check Processing
- Data Entry Documentation (10,000KSPM)
- Types 50 WPM
- Meticulous Attention to Detail
- Alpha/numeric filing
- Accounts payable/receivables
- General ledger balancing
- Microsoft Office Suite
- Multi-Line Telephone Systems (10 Lines)
- Meeting planning and scheduling
- Verbal and written communication skills
- Payment questions
- Invoice and payment processing
- Customer relations
- Collections understanding
- Outbound calling
- Statement issuing
- Claims processing
- Adjustment posting
- Billing dispute resolution
- Investigative research
Additional Information
- SALARY PREFERENCE $20+/Hr or negotiable
Timeline
Accounts Receivable Clerk
ADCS Clinics - Skin Pathology Associates
01.2022 - 11.2023
Customer Success Specialist
Wells Fargo
03.2019 - 11.2021
Insurance Sales Representative
AIL - MacDonald Group
08.2018 - 10.2018
Office Manager
Rooms To Go
11.2015 - 07.2018
Associates - Online
Kaplan University
Associates -
University of Phoenix
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