Summary
Overview
Work History
Education
Skills
Timeline
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DESTINEE WINNER

Schuylerville,USA

Summary

Hardworking Bartender/Server with proven relationship-building and time management abilities in fast-paced restaurant environments. Successful at handling a full bar with accuracy and impeccable customer service skills. I strive to meet every patron’s needs, promote long-term loyalty. Experienced food service professional with solid background in busy work environments and willingness to take on any task to support team needs. Knowledgeable about safe food handling requirements and order taking. Successful at maximizing satisfaction with speedy assistance. I am well known for my time-management skills and prioritization and multitasking. I always operate with integrity in all situations that arise.

Overview

13
13
years of professional experience

Work History

Bartender/Server

Bbl Hospitality
02.2018 - Current
  • Operate POS terminals to input orders, split bills and calculate totals.
  • Promote desserts, appetizers and specialty drinks.
  • Communicate effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Communicate with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Maintained polite and professional demeanor to encourage inquiries and order placements.
  • Greeted newly seated guests quickly and efficiently.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution. Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • 518.842.5500

Warehouse Associate

Amazon
09.2020 - 03.2021
  • Picking, packing, organizing product, shipping
  • Ensuring smooth flow of goods throughout warehouse
  • Loading and unloading goods
  • Ensuring product quality
  • Following all safety precautions and procedures
  • Cooperatively working along side teammates to ensure success
  • Collaborating with team members in all departments giving support wherever necessary
  • Ensuring product is handled with care
  • Ensuring product is moved through all necessary stations in a timely manner to meet deadlines

Daycare Assistant Teacher

Chelsea Cabral
06.2016 - 05.2018
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Secured indoor and outdoor premises to protect children under care.
  • 518.879.2411

Subway
08.2012 - 05.2016
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Restocked workstation with supplies and ensured out of stock items were communicated to management.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Organized food items on serving trays and in carry-out packages in preparation for delivery of completed orders to customers.
  • 518.762.8181

Education

Associate - Human Services

Fulton-Montgomery Community College
Johnstown, NY
09.2017

High School Diploma - undefined

Broadalbin-Perth High School
Broadalbin, NY
06.2013

Skills

  • Operating POS system terminals to input orders, split bills and calculate totals
  • Upselling all alcohol
  • Promoting desserts, appetizers, specialty drinks and any specials available
  • Communicate effectively with patrons to establish preferences and any dietary needs and restrictions
  • Maintain and polite and professional demeanor
  • Greet all newly seated guests quickly and efficiently
  • Address any concerns or complaints
  • Maintaining proper procedures of identification per NYS and establishment
  • Time Management
  • Teamwork
  • Resilient
  • Punctual
  • Detail Oriented

Timeline

Warehouse Associate

Amazon
09.2020 - 03.2021

Bartender/Server

Bbl Hospitality
02.2018 - Current

Daycare Assistant Teacher

Chelsea Cabral
06.2016 - 05.2018

Subway
08.2012 - 05.2016

High School Diploma - undefined

Broadalbin-Perth High School

Associate - Human Services

Fulton-Montgomery Community College

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