Destiné Houston
Gulfport,MS
Summary
Enthusiastic food service worker familiar preparing food ingredients and preparing dishes according to recipes. Conscientious and self-directed professional successful at working quickly in independent capacities. Knowledgeable about front of house and back of house protocols with training in drink and food paring. Proficient in handling inquiries, resolving issues, and processing transactions efficiently. Skilled in active listening, clear communication, and multitasking. Strong problem-solving abilities and adaptability to various situations.
Overview
8
8
years of professional experience
Work History
Aircrew Egress Systems Journeyman
United States Air Force
08.2018 - 01.2024
- Inspected and maintained ejection seat systems, aircraft canopy jettison systems, and other related egress equipment.
- Installed new egress system components according to technical drawings and specifications.
- Diagnosed malfunctions in ejection seat systems using special tools such as digital multimeters.
- Performed maintenance tasks such as replacing worn components, cleaning parts, lubricating moving parts, and testing for proper operation.
- Repaired or replaced faulty components such as actuators, sensors, wiring harnesses, switches, valves, and cables.
- Maintained records of all maintenance activities performed on egress systems according to established procedures.
- Collaborated with engineers in developing innovative solutions for improving existing aircraft egress systems.
- Supervised junior technicians in the assembly and installation of aircraft canopy jettison systems.
Starbucks Barista
Starbucks Coffee Company
11.2017 - 08.2018
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Created promotional displays for advertising special events or promotions at the cafe.
- Ground beans for espresso shots according to individual customer specifications.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Adhered to health department regulations concerning sanitation standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Stocked customer service stations with paper products or beverage preparation items.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Starbucks Barista
Universal Studios Orlando
Orlando, FL
06.2016 - 01.2018
- Acted with integrity, honesty and knowledge that promoted the culture, values and mission of Starbucks.
- Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipated customer and store needs by constantly evaluating environment and customers for cues.
- Communicated information to manager so that the team could respond as necessary to create the Third Place environment during each shift.
- Assisted with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provided feedback to store manager on partner performance during shift.
- Contributed to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. - Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
- Utilizes operational tools to achieve operational excellence during the shift.
Customer Service Representative
Sears Holdings Company
05.2017 - 09.2017
- Maintained and exceeded individual target levels of performance, productivity, and conversion rates while providing the highest level of customer service.
- Responded in an enthusiastic, courteous, friendly and caring manner while selling the appointment to maximize lead to appointment conversion.
- scheduled appointments for assigned office allowing sufficient time between appointments for sales presentation and travel time.
Education
Associate of Arts - General Studies
University of Maryland Global Campus
Adelphi, MD05-2024
High School Diploma -
Lake Mary High School
Lake Mary, FL05-2016
Associate of Arts - Physical Therapy Assistance
Seminole State College of Florida
Sanford, FLAssociate of Arts - Aircraft Maintenance Technology
Community College of The Air Force
Montgomery, ALSkills
- Troubleshooting
- Microsoft Word
- Conflict Resolution
- Multitasking
- Quality Assurance
- Data Management
- Organizational Skills
- Recordkeeping
- Adaptability
- Attention to Detail
- Active listener
- Proactive and Self-Motivated
Timeline
Aircrew Egress Systems Journeyman
United States Air Force
08.2018 - 01.2024
Starbucks Barista
Starbucks Coffee Company
11.2017 - 08.2018
Customer Service Representative
Sears Holdings Company
05.2017 - 09.2017
Starbucks Barista
Universal Studios Orlando
06.2016 - 01.2018
Associate of Arts - General Studies
University of Maryland Global Campus
High School Diploma -
Lake Mary High School
Associate of Arts - Physical Therapy Assistance
Seminole State College of Florida
Associate of Arts - Aircraft Maintenance Technology
Community College of The Air Force