Summary
Overview
Work History
Education
Skills
Timeline
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Destiney Alston

Houston,TX

Summary

Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

6
6
years of professional experience

Work History

Associate Manager

Hertz Car Rental
League City, Texas
02.2021 - Current
  • Developed and implemented strategies to ensure cost-efficient operations.
  • Facilitated the development of staff by providing training, coaching, and feedback.
  • Managed daily workflow of team members to meet organizational goals.
  • Managed daily operations of the car rental business, including customer service, fleet management and financial reporting.
  • Monitored inventory levels and reordered vehicles as needed to meet customer demands.
  • Maintained detailed records of all rentals and returned vehicles, ensuring accuracy in billing statements.
  • Resolved customer complaints promptly, providing excellent customer service at all times.
  • Prepared reports for upper management regarding current status of the car rental business.
  • Ensured that all safety regulations were followed during vehicle inspections prior to renting out cars.

Customer Service Representative

Sally's Beauty Supply
Houston, TX
06.2018 - 06.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Science - Dental Assisting

Blinn College
Brenham, TX

Skills

  • Results Analysis
  • Customer rapport
  • Complaint resolution
  • Call Management
  • Product Knowledge
  • Scheduling
  • High-energy attitude
  • De-Escalation Techniques
  • Adaptive team player
  • Staff Training
  • Problem Resolution
  • Positive and professional

Timeline

Associate Manager

Hertz Car Rental
02.2021 - Current

Customer Service Representative

Sally's Beauty Supply
06.2018 - 06.2021

Bachelor of Science - Dental Assisting

Blinn College

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Destiney Alston