Destiney Bilbrey
Troy,TX
Summary
Dynamic and detail-oriented professional with extensive experience at Academy Sports Outdoors, excelling in shipping and receiving operations. Proven ability to enhance workflow efficiency and maintain safety compliance. Skilled in inventory management and effective communication, contributing to a increase in warehouse productivity through teamwork and process optimization.
Overview
12
12
years of professional experience
Work History
Receiving Associate
Academy Sports Outdoors
11.2019 - Current
- Received and inspected incoming merchandise for quality and accuracy.
- Organized stock on shelves and maintained inventory levels.
- Collaborated with team members to streamline receiving processes.
- Utilized warehouse management system for tracking shipments.
- Assisted in training new associates on safety protocols and procedures.
- Maintained a clean and organized receiving area to enhance efficiency.
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
- Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
- Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
- Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.
CNA
Ascend National Healthcare Agency
03.2015 - 11.2019
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Participated in quality improvement initiatives, contributing to enhanced patient care standards.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Helped patients complete range of motion exercises to prevent loss of function during care.
Customer Service Representative
TeleTech Holdings
05.2015 - 12.2017
- Assisted customers with inquiries, providing accurate information and timely resolutions.
- Handled customer complaints effectively, ensuring satisfaction and loyalty.
- Utilized CRM systems to document interactions and track customer issues.
- Analyzed feedback trends to recommend improvements for customer experience initiatives.
- Adapted quickly to new software tools, improving response times for customer support requests.
- Developed informational materials for customers, enhancing understanding of services offered.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
CNA
Kenmare Community Hospital
12.2013 - 03.2015
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records and documentation in electronic health systems.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Provided emotional support and companionship to patients during recovery processes.
- Trained new staff on best practices for patient care and safety protocols.
- Implemented infection control measures to enhance patient safety within the facility.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
Education
High School Diploma - Diploma
Rogers High School
Rogers, TX06.2011
Skills
Warehouse safety
Timeline
Receiving Associate
Academy Sports Outdoors
11.2019 - Current
Customer Service Representative
TeleTech Holdings
05.2015 - 12.2017
CNA
Ascend National Healthcare Agency
03.2015 - 11.2019
CNA
Kenmare Community Hospital
12.2013 - 03.2015
High School Diploma - Diploma
Rogers High School