Destiney Douglas
Garrett,Indiana
Summary
Hardworking, team player, dedicated, self-starter, job seeker eager to secure a practice manager position. Ready to help the team achieve company goals.
Overview
13
13
years of professional experience
Work History
Clinic Coordinator
St. Martin's Healthcare
Garrett, IN
05.2018 - Current
- Trained all staff, providing direct supervision, ongoing updates and processes to employees.
- Developed and updated procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, OSHA and CLIA Waived Lab.
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions for clinic and providing guidance and leadership to employees, volunteers and students.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Certified Medical Assistant
DeKalb Central School
Waterloo, IN
10.2014 - 10.2018
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Documented vital signs and health history for patients in clinic environment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Promoted office efficiency, coordinating charts, and helping patients with diverse needs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Patient Advocate
St. Martin's Healthcare
Garrett, IN
01.2013 - 05.2018
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Entered details into computer systems and managed database of information for Prescription Assistance Program, Licensed Indiana Insurance Counselor for Medicaid, Licensed Federal Insurance Navigator for ACA Marketplace Insurance, assisted with internal and external resources.
- Worked effectively with staff from all departments to coordinate resolutions.
- Assisted patients in understanding individual rights and responsibilities in regards to care, insurance and resources.
- Utilized knowledge of available resources to help patients select appropriate courses and obtain relevant support.
- Collected and reviewed patient information to assess eligibility for special programs.
- Helped patients file appeals to insurance denials and worked with insurance companies to resolve disputes.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Kept current with literature and felid advancements to advocate to and for patients.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Education
MBA - Health Administration
University of Saint Francis - Fort Wayne
Fort Wayne, IN 03.2022 - Current
Bachelor of Science - Applied Business
Trine University
Fort Wayne, IN05.2016
Associate of Science - Medical Assisting
Brown Mackie College
Fort Wayne, IN05.2011
Skills
- Clinic Supplies and Inventory
- Employee, Volunteer and Student Training
- Interdepartmental Functions Coordination
- Clinical Staff, Volunteers and Student Management
- OSHA Regulations
- Operational Efficiency
- Safety Practices
- Customer Satisfaction
- HIPAA Guidelines
- Facility Oversight
- Quality Assurance Controls
- Compliance Advisory
- Problem Identification
Timeline
MBA - Health Administration
University of Saint Francis - Fort Wayne
03.2022 - Current
Clinic Coordinator
St. Martin's Healthcare
05.2018 - Current
Certified Medical Assistant
DeKalb Central School
10.2014 - 10.2018
Patient Advocate
St. Martin's Healthcare
01.2013 - 05.2018
Bachelor of Science - Applied Business
Trine University
Associate of Science - Medical Assisting
Brown Mackie College
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