Destiney Leighann Drake

• My current job at the crisis stabilization unit in Jamestown is as a Med Aide; I am MA1 certified.
• My job involves housing, document transport, and assisting with medication for individuals dealing with addiction and mental health issues.
• Other aspects of my job include maintaining a safe environment for the clients, keeping a clean environment, and providing factual and clear documentation with the SCHSC.
• Improved patient comfort by providing compassionate care and addressing individual needs.
• Enhanced patient satisfaction by maintaining a clean, organized, and safe environment for all patients.
• Completed necessary reports and documentation on time and to specifications.
• Took and recorded patients' vital signs, documenting in medical charts.

As a PCA or Patient Care Assistant my duties included but not limited to a assisting clients with daily living tasks (bathing, dressing), preparing meals, managing medications, providing companionship, performing housekeeping, coordinating appointments, and monitoring health changes.

• Improved patient comfort by providing compassionate and attentive care.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
• Supported needs of 5-10 residents under long-term care.

• While working at Quality Inn, my responsibilities included ensuring that the residents staying with us were comfortable and that our company rooms met the standards of cleanliness and quality, making them perfect for guests to stay in.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Increased room availability by managing time wisely and completing tasks within designated deadlines.
• Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
• Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
• Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
• Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
• Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
• Completed special housekeeping actions such as turning mattresses on set schedule.