Over 8 years of experience managing teams, staff development, and delivering projects on time. Adaptable and enterprising with a solid industry background and proven expertise in building and leading successful teams. Talented problem-solver.
Overview
9
9
years of professional experience
Work History
Shift Lead
Sapp Bros
10.2023 - Current
Improved team efficiency by implementing new scheduling and task management strategies
Trained new employees on company policies, procedures, and best practices for optimal performance
Streamlined inventory management processes to reduce waste and increase profitability
Collaborated with management to develop strategies for improving overall store operations
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Data Technician
Modis
04.2022 - 07.2023
Processed large volumes of data from multiple sources for assigned projects, ensuring accuracy and timeliness
Analyzed data to identify trends, patterns, and procedures for data entry and data manipulation
Enhanced data accuracy by meticulously reviewing and validating data sets.
Material Handler Lead
GXO Logistics
11.2019 - 02.2022
Collaborated with team members to ensure timely completion of tasks and high-quality work standards
Managed inventory levels with precision, performing regular audits and adjusting as necessary
Managed and trained a team of 6+ material handlers in daily tasks and operations
Onboarding new employees and other duties as assigned.
Patient Access Representative
George C. Grape Community Hospital
02.2018 - 04.2019
Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times
Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process
Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage
Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Customer Service Supervisor
Mcdonald's
08.2015 - 10.2017
Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally
Enhanced team productivity through regular coaching, feedback, and performance evaluations
Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints
Collaborated with other departments to address recurring customer concerns, improving overall service quality.