Destiney Knapp
Toledo
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks. I also have obtained 6 years of experience between Orthopedic Surgery and Sports Medicine.
Overview
6
6
years of professional experience
Work History
Medical Assistant
The Toledo Clinic
12.2024 - Current
- Assisted in patient intake and documentation processes for efficient workflow.
- Prepared examination rooms, ensuring compliance with safety and cleanliness standards.
- Supported healthcare providers during patient examinations and procedures.
- Managed appointment scheduling and follow-up communications for patients.
- Collected and processed laboratory samples, adhering to strict protocols.
- Educated patients on treatment plans, medications, and preventive care measures.
- Maintained accurate medical records using electronic health record (EHR) systems.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Office Manager/Registered Medical Assistant
The Toledo Clinic
08.2019 - 10.2024
- Managed daily office operations
- Maintained office supplies inventory, implementing processes for timely reordering and budget adherence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships
- Reduced costs with meticulous budget monitoring
- Oversaw office budget
- Performed medical records management
- Maintained a safe and clean clinical environment
- Performed phlebotomy tasks
- assisted physician with routine procedures
- Coordinated patient referrals to specialists or other healthcare providers
- perform laboratory tests
- Administered patient assessments and vital signs
- Coordinated patient scheduling
- Assisted physicians with examinations, procedures, and documentation for streamlined workflows.
- Educated patients on medication management and preventive care practices
- Developed patient follow-up protocols
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Ordering xrays and reviewing them with the physician
- Ordering/ fitting patients with Orthopedic DME's
Education
Associate of Science - Registered Nursing
Owens Community College
Perrysburg, OH05-2027
Bachelor's Degree - Health Care Management
Herzing University
Toledo, OH08-2019
Associate's Degree - Medical Assisting
Herzing University
Toledo, OH01-2018
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Phlebotomy
- CPR
- Immunization administration
- Specimens collection
- Insurance verification
- Phlebotomy techniques
Timeline
Medical Assistant
The Toledo Clinic
12.2024 - Current
Office Manager/Registered Medical Assistant
The Toledo Clinic
08.2019 - 10.2024
Associate of Science - Registered Nursing
Owens Community College
Bachelor's Degree - Health Care Management
Herzing University
Associate's Degree - Medical Assisting
Herzing University
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